Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Rozana Abrahams

Rozana Abrahams

Retention Specialist
Cape Town

Summary

As an experienced retention specialist, I excel in customer relationship management, negotiation, and persuasion. My strong problem-solving abilities allow me to effectively resolve client issues. With a proven track record in retaining clients and exceeding retention targets, I bring a valuable blend of skills that contribute to organizational success. I also focus on client administration in providing clients with the best service at all times making sure that both client and business is happy and valued. I have a variety of skills and experience in the administration field and my resume do confirm this.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Retention Specialist

Sanlam
06.2017 - 05.2025
  • Conduct outbound calls to clients, negotiating payment arrangements
  • Manage reinstatement of debit orders and updated banking details
  • Ensure compliance and accuracy for Sanlam Online applications
  • Exceed production targets and maintained workflow efficiency
  • Uphold high-quality standards in retention processes
  • Record client interactions in the Sentrix system
  • Handle PDD requirements, including ID and bank account verifications
  • Timely dispatch of PASA letters
  • Provide training to new team members
  • Data Capturing of client details
  • Completion of training modules and scripts for newcomers
  • (Extra Mural Experience)
  • Data Capturing
  • Reception/ Secretarial Duties
  • Order Fulfilment
  • Customer Queries and Complaints
  • Reporting
  • Customer Engagement
  • Any other extra general duties which I am willing to learn.

Sales Consultant

Sanlam
03.2015 - 03.2017
  • Undertook outbound telesales
  • Achieved monthly sales targets
  • Serviced client queries and requests
  • Handled administration and processing
  • Ensured quality sales
  • Adhered to compliance standards
  • Completed annual accreditation in products

Manager's Assistant

Splint Electrical Contractors
01.2012 - 12.2014
  • Provided personal assistant support
  • Captured and maintained data records
  • Handled payroll processing
  • Managed general administration
  • Placed orders and processed account payments
  • Coordinated and arranged events, meetings, and schedules

Dispatch Admin Clerk

Promotional Foil & Print
09.2010 - 12.2011
  • Checked incoming and outgoing goods
  • Handled telephone queries
  • Carried out administration and processing tasks
  • Dispatched job cards to employees

Admin / Sales Consultant

Fero Mobile
07.2009 - 08.2010
  • Handled inbound and outbound calls
  • Serviced client queries and requests
  • Managed administration and processing

Education

Matric -

Bishop Lavis Secondary School
2008

N4 - Public administration

Northlink College
2009

Skills

Customer retention strategies

References

  • Zee, Solomons, Managers, 021 905 9786, Promotional Foil & Print, Ms Yvonne Solomons
  • Wilna, Steenkamp, Team Manager, 021 947 5703, 084 900 3034, Sanlam Direct
  • Cecilia Meyer Operations Manager Sanlam Direct 0836588397
  • Tamsyn Moodie Quality Manager Sanlam Direct 0717691830

Certification

Sanlam Newcomer Training Programme Completion

Timeline

Sanlam Client Service Excellent

07-2024

Sanlam Digital Client Engagement

12-2018

Retention Specialist

Sanlam
06.2017 - 05.2025

Sanlam Sales Spectacular Performer

12-2015

Sanlam Newcomer Training Programme Completion

04-2015

Sales Consultant

Sanlam
03.2015 - 03.2017

Manager's Assistant

Splint Electrical Contractors
01.2012 - 12.2014

Dispatch Admin Clerk

Promotional Foil & Print
09.2010 - 12.2011

Admin / Sales Consultant

Fero Mobile
07.2009 - 08.2010

Matric -

Bishop Lavis Secondary School

N4 - Public administration

Northlink College

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Rozana AbrahamsRetention Specialist