Roysten Swartbooi
Management
Cape Town
Summary
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination. Blends superb time management and organizational skills with attention to detail. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimizations'. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Operations Training Manager
Green Riders
06.2023 - 06.2024
- Manage and Oversee Training Operations:
- Coordinate training program's for 150-250 riders per cohort, running every 3 weeks in a new location
- Handle Google Sheets and databases to track candidate details, payments, programme progress, and other details
- Coordinate PPE stock and orders, ensuring timely supply to trainees Manage casual payments
- Manage trainer payments and payment schedules
- Set up staff laptops and oversee IT requirements for those staff (with assistance from IT specialist, where needed)
- Ensure all printing needs (manuals, posters, signage, etc.) are fulfilled through designated suppliers
- Oversee logistics coordination to ensure timely delivery of equipment and materials to trainees
- Ensure and maintain exceptional cooperation with all other departments across the organization
- Manage and Motivate Staff:
- Lead and support management, junior staff members, and trainees, fostering a positive and productive work environment
- Collaborate with training facilitators to ensure effective programme delivery, including onboarding processes and ongoing training sessions
- Lead training sessions, where required, using the manuals and content provided
- Coordinate groups of trainees throughout the different stages of the training program's
- Optimize operations by implementing strategies to improve efficiencies across the training department
- Organize and execute recruitment drives for various positions within the organization, including recruitment of candidates for new training program's
- Safe keep of inventory as well as inventory management
- Optimized scheduling processes to minimize downtime during critical operational periods while still ensuring access to essential trainings.
- Stayed informed of industry best practices and emerging trends in training methodologies, incorporating relevant insights into the organization''s operations training programs.
- Increased employee engagement by incorporating interactive elements and real-world scenarios into training sessions.
- Strengthened communication channels between departments through collaborative workshops and team-building exercises during training sessions.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the company culture and workflow.
Customer Service Representative
Connect a Quote
12.2022 - 5 2023
- Respond to customer inquiries through email, live chat and phone in a courteous and professional manner
- Provide advanced customer service to clients, addressing their needs and concerns effectively
- Resolve complex customer issues by collaborating with other departments and finding appropriate solutions
- Handle customer complaints and ensure customer satisfaction through efficient and effective problem-solving
- Provide product and service information to customers
- Maintain accurate customer records and update them as necessary
- Continuously monitor customer feedback to identify areas for improvement in our products and services
- Work closely with other members of the customer service team to ensure consistency in communication and service delivery
- Built rapport with customers through courteous and professional communications
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
- Processed payments over phone and set up recurring drafts
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
Self Employed - Painting and Renovating
Black Output
11.2014 - 12.2022
- Hired, trained and devised techniques for workers to use during painting projects
- Examined surfaces of building, structure and fixtures to prepare for painting and decorating
- Increased customer satisfaction by liaising with homeowners, verifying work stayed aligned with customer requirements
- Calculated costs to provide estimates of materials and labour to clients, developing budget friendly prices
- Collaborated with skilled workers to subcontract complex painting projects
- Conducted evaluations to measure performance of workers and provide guidance for improvement
- Examined painting equipment to determine tools stay clean and in good working order
- Supervised painting employees during tasks to consistently achieve high standards
- Kept accurate records of maintenance, painting and patchwork jobs on database to maintain accurate documentation
- Authorised and approved painting and decorating projects to assign to designated painters, determining compliance of objectives.
Part time Law Enforcement Officer
City Of Cape Town
11.2003 - 06.2010
- I have been employed with the City If Cape Town as a part time employee from 2003 and have successfully completed the peace officer's course
- I started with the beach law enforcer and have worked at various units within Law Enforcement; this includes but is not limited to Clerk work and office administration as well as working within the Informal Trading Unit
- Responded to civil unrest, search and rescue operations
- Patrolled designated districts in patrol cars, on bicycles and on foot
- Completed and documented detailed reports on arrests made and unusual incidents encountered
- Responded to accidents to provide first aid and alert additional police and emergency personnel.
Education
National Senior Certificate -
Western Cape Education Department
Cape Town 01.2020 - 06.2020
Skills
Process optimization's
Customer needs analysis
Logistical planning
Multi-tasking
Energetic work ethic
Helpful and proactive
Team leadership
Live chat support
Conflict resolution techniques
Efficient problem-solving
Construction management
Project oversight
Product Knowledge
Complaint resolution
Customer Relations
Critical Thinking
Customer Relationship Management (CRM)
Team Development
Building rapport
Learning Management Systems
Needs Assessment
Classroom Instruction
Small Group Instruction
Written and oral communication
Staff development plans
New hire on-boarding
Adaptive Learning
Process evaluation and enhancement
Public Speaking
Timeline
Operations Training Manager
Green Riders
06.2023 - 06.2024
Customer Service Representative
Connect a Quote
12.2022 - 5 2023
National Senior Certificate -
Western Cape Education Department
01.2020 - 06.2020
Self Employed - Painting and Renovating
Black Output
11.2014 - 12.2022
Part time Law Enforcement Officer
City Of Cape Town
11.2003 - 06.2010
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