Roy Msonto Ndondo
Business Developer/Administrator
Johannesburg
Summary
A dedicated and results-driven professional with a highly successful background in the achievement of profitable business growth and adept in new business development, client management and administrative tasks. Enhanced employer market presence through strategic planning and exceptional communication skills. Leveraged analytics for market research, securing long-term client agreements and fostering stakeholder relationships, demonstrating a significant impact on revenue generation and economic infrastructure development. Possesses optimum emotional intelligence coupled with exceptional interpersonal, negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating colleagues and advancing problem solving to ensure a successful and productive team and thrives in highly pressurized and challenging working environments.
Overview
26
26
years of professional experience
14
14
years of post-secondary education
Work History
Business Developer
Gauteng Industrial Development Zone (GIDZ)
Kempton Park
11.2023 - Current
- Facilitating the Special Economic Zone's (SEZ) policy on trade, investment and economic infrastructure development for the Gauteng City Region
- Negotiated and closed long-term agreements with new clients who took rental space within the Special Economic Zone (SEZ)
- Provided Programme administration, logistics and coordination support throughout the programme management lifecycle in order to ensure the successful delivery of various projects
- Leveraging events and activities to profile GIDZ to the public and other regulators as an organisation of world-class calibre
- Assisted with extensive market research to identify potential leads and develop targeted marketing strategies
- Supporting GIDZ’s role in joint activities emanating from participation in regional and continental regulatory initiatives in which GIDZ is involved (e.g. the Trade, Investment and Regulatory Enablement [TIRE]), the Just Energy Transition and Forbes Africa)
- Ensuring that all such activities are effectively implemented in line with GIDZ’s International Engagement Strategy, approved policies and procedures
- Reached out to potential customers via telephone, email and in-person inquiries
- Coordinating incoming delegation visits to our offices as well as outgoing visits including identifying and securing engagements with counterparts in the country to be visited, researching and preparing country background reports and engaging with South Africa Missions to gather relevant information and contacts
- Represented company and promoted products at conferences and industry events
- Compiling GIDZ’s Annual travel plan and quarterly international travel reports as required by the Gauteng Growth and Development Agency
- Enhanced company's market presence by attending networking events, trade shows and conferences
- Engaging with local and international parties to address queries and ensure smooth operations and event attendances
- Liaising with the Gauteng Economic Development on bilateral and multilateral agreements, international partnerships, GIDZ’s international travel plan, travel motivations and reports
- Providing support to the GIDZ Capacity Building Steering Committee through functioning as its secretariat and ensuring implementation of its work programme
- Coordination of internal capacity building workshops for GIDZ staff and national workshops with external stakeholders for capacity building and information sharing purposes
- Coordinating and collating inputs for international Declarations, Memorandum of Understanding (MoUs), Declarations and Letters of Intent in collaboration with other Departments and Divisions
- Providing support to the recently established GIDZ Protocol on Women and Youth Project team and the implementation of its programmes
- Compiling quarterly and annual reports on GIDZ’s partnership programmes, participation in international regulatory and capacity building initiatives
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
Stakeholder Engagement Business Partner
Northam Platinum Zondereinde Division
Thabazimbi
03.2021 - 10.2023
- Assisting with the implementation of a Stakeholder engagement strategy
- Performing stakeholder engagement activities
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor
- Ensuring customer service satisfaction and good client relationships, with a greater focus on stakeholders and industry players
- Building and establishing relationships at all levels with all stakeholders, so as to ensure that timeous resolutions are found to any problems that do arise
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies
- Providing advice on risk viz-a-viz benefit analysis
- Providing input on social and labour plan input in liaison with Committee Chairpersons
- Providing input to be used for the compliance reports to the Minerals Department
- Ensuring supply of stakeholder material via various Media forms to all interested parties
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization
- Engaging community leadership with regards to solving disputes and finding sustainable solutions
- Reporting
- Preparing reports on implementation of CSI, SLP and Community Trust projects
Administrator
Mine Health and Safety Council
Johannesburg
09.2019 - 02.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Scheduling and ensuring designated meetings are held as per schedule and minutes are taken then compiled as per format
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
- Sending out communication to relevant persons/stakeholders including memorandums, committee packs, reminders, reports as well as e-mail correspondence
- Preparing meeting documentation for all scheduled meetings and its distribution thereof
- Assisting in development of circulars and upon receipt from the Mine Research Advisory Committee as well as Research Determination/Delivery Specialists, further compiling meeting documentation for all scheduled meetings for distribution to members
- Taking accurate minutes of the proceedings at all Committee (MRAC) meetings or at other meetings as can be reasonably requested by the MRAC Manager and developing clear action items or matters arising for distribution to members within 5 working days after the meeting
- Submission of procurement requisition requests for processing well before due dates
- Liaising with Finance and Credit Control in terms of procurement services as regards bookings (accommodation and catering) and travel
- Ensuring all logistical arrangements for the meeting, such as travel arrangements for committee members, catering and refreshments, and projector if needed are taken care of before the meeting
- Liaising with the MRAC manager and research institution project experts in terms of logistics for live presentation of research outcomes to relevant committees
- Arranging and verifying that payments have been done, for instance, for travel, accommodation and catering provision for committee members to attend MHSC related events such as workshops as per company policy
- Circulating reports and documentation to Committee members as and when required
- Maintained personnel records and updated internal databases to support document management
- Established an organized filing system that streamlined document retrieval and reduced misplaced files
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Office Manager - Satellite Office
Municipal Councillors Pension Fund
Johannesburg
07.2016 - 08.2019
- Effective Stakeholder liaison with the MCPF role players at all levels of reporting
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Making presentations to incoming councillors on the MCPF pension benefit value proposition and membership
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Identifying, developing and maintaining key relationships between MCPF and industry
- Managing promotions / exhibitions to market MCPF and its products and services to industry
- Verification of exited Councillors by providing their values from Com Pen system
- Receiving all documents from councillors for validation process prior to exit of members who are not re - elected as Councillors and process them for Head Office
- Verifying with the banks if the member has outstanding loans and/or court orders
- Quality checking the documents received using checklist and advise if there is any pending information required
- Capturing all received claims on the register daily and send the report to head office daily
- Communicating in writing to member’s the importance of ensuring that their tax affairs are in order
- Utilising Doc-IT system for all received documents, scanning, emailing and couriering them to Head office
- Providing feedback to members who make enquiries on the process of their claims
- Referring any cases that are complicated to resolve immediately to Head Office
- Providing members with progress on the payments through SMS using the SMS portal
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Compiling reports on handled queries outlining how they were handled
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Field Manager
Hlubi Digital Technologies
Johannesburg
03.2011 - 06.2016
- Facilitated field operations through supervision and direction of field personnel
- New business development – prospecting and seeking potential new clients to grow client base
- Handling and retaining portfolio i.e. maintaining customer base and growing new business
- Taking responsibility for the compiling of proposals and quotes, delivery to customer and explain in detail the solution to customer
- Managing promotions / exhibitions to market HDT and its products and services to industry
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions
- Collaborated with multiple departments to meet operational deadlines
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies
- Ensuring the efficient recruitment and scoping process for the selection and training of company staff as well as facilitating appointment of technical team operators
- Updating registers, recording and storing data and time sheets as well as compiling monthly statistics
- Distributing documents/packages to various stakeholders as required
- Keeping and maintaining the incoming and outgoing register in the office
- Keeping and maintaining the asset register of the office, coordinating submission of assets and managing stock control
- Managing sales and after-sales support, banking and assisting with ad-hoc finance duties
- Responding to complaints and urgent requests
- Submitting regular reports
Business Development Manager
The Chartered Institute of Management Accountants
Johannesburg
03.2009 - 01.2011
- Generated new business with marketing initiatives and strategic plans
- Reached out to potential customers via telephone, email and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Growing sales volume and market share in CIMA value proposition, solutions and products
- Attending initial sales meetings and meeting the client
- Developing and maintaining an effective Customer Relationship Management system to enable CIMA South Africa to deliver high quality administrative service to its members
- Proactively identify new potential members, following-up of leads through referral channels, generate appointments and establish relationships
- Developing relationships with key account contacts and serves as a point of liaison between the customers and the organisation to ensure prompt problem resolution, information dissemination and service delivery
- Through the office of the Head of Department, establish and maintain regular communication with members in order to inform and provide access to specific benefits for members allowing them to utilise the full service offering of CIMA South Africa
- Identifying marketing opportunities within the existing client base and developing projects to successfully capitalise on such opportunities
- Co-ordinating the activities of the Membership and Compliance Department with other departments within CIMA South Africa in order to provide a continuous operational cover to ensure maximisation of resources and consistency of operations
- Assisting in building and maintaining relationships with relevant regulatory bodies and forge partnership through Cooperation and Training Partner Agreements
- Closely assisting in monitoring and guarding against the unlawful and unauthorized use of the CIMA logo
- Establishment and maintenance of financial relationship with clients, including quotations, negotiations and follow-up on purchase orders
- Preparing proposal and pricing models for clients, delivering these in a stipulated time, usual within 48 hours turnaround time as well as making credit evaluations in conjunction with accounts department
- Maintenance of accurate internal records, files and databases to ensure efficient retrieval of information
- Arranging partner webinar or presentations and assembling the relevant persons
- Preparing weekly and monthly reports and their submission thereof
Account Manager
Network Support Services
Johannesburg
03.2006 - 02.2009
- Attending initial sales meetings, conducting presentations to prospective customers and upgrade presentations to existing ones
- Increased client satisfaction by maintaining regular contacts and building strong relationships while addressing their needs promptly
- Developing an Account Plan for each and every customer of a strategic nature
- Developing and aggressively identifying sales opportunities through prospecting, cold calling & relationship development to facilitate customer satisfaction and maximum revenue generation
- Marketing and promoting accredited-information technology courses on behalf of NSS with particular focus on ITIL, CobiT and ISO (9001/9002) certified courses
- Obtaining comprehensive business requirements to ensure that effective solutions are implemented
- Contacting and liaising with Executive teams and Senior management of blue chip companies, government departments and municipalities, in particular decision-makers regarding requirements budgeted for
- Establishing, developing and maintaining business relationships with prospective and current customers
- Closing sales deals, facilitating, negotiating and concluding agreements/contracts for company solutions, products and services and providing a sustainable structure of these contracts
- Notifying legal NOC and Project Manager on the outcome of contract extension negotiations
- Informing customers of the impact once a fault may or has affected the SLA has been identified and solving problems thereoff
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Collaborated with sales team to identify potential upsell opportunities and expand client base
- Preparing proposals and quotations for appropriate, cost effective and durable solutions
- Preparing (progress & pipeline) weekly and monthly reports on different accounts in terms of progress, successes, problems and failures
Commercial Trade Consultant
Consulate General of India
Johannesburg
04.1999 - 02.2006
- Setting up and developing a full-service design agency from the initial business enquiry, planning, product/service demand and business strategy development through to building and retaining the customer base
- Building trust with clients by maintaining strict confidentiality of sensitive information, ensuring professional integrity throughout engagements
- Successfully securing and effectively managing business events at the Consulate or designated event sites
- Communicating and handling administration tasks with the trade mission, Indian Government bodies and business associations
- Handling import and export queries between RSA and India-based companies or organizations
- Responding to immediate inquiries via phone, fax and electronic mail
- Assisted clients in navigating complex regulatory environments to ensure compliance with international trade laws
- Compiling a monthly report on the different product/service enquiries, import and export requirements
- Preparing a database of local business contacts with a specific focus on product and service offerings
- Preparing power-point presentations for the Consul-General for presentation at business gatherings
Education
Bachelor of Arts - International Relations
University of South Africa
Pretoria 03.2021 - 05.2025
High School Diploma -
Barnato Park High
Johannesburg, South Africa 01.2014 - 12.2015
No Degree - PC Technologies And Principles
Damelin
Braamfontein 01.2003 - 12.2003
Bachelor of Arts - Business Management
University of Delhi
New Delhi (India) 06.1995 - 04.1999
No Degree - Computer Technologies And Operating Systems
National Institute of Information Technology
New Delhi 06.1996 - 04.1999
Skills
Administration
Languages
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Snooker
I am very passionate and enjoy playing social snooker and professional competitive games during spare time.
Timeline
Business Developer
Gauteng Industrial Development Zone (GIDZ)
11.2023 - Current
Stakeholder Engagement Business Partner
Northam Platinum Zondereinde Division
03.2021 - 10.2023
Bachelor of Arts - International Relations
University of South Africa
03.2021 - 05.2025
Administrator
Mine Health and Safety Council
09.2019 - 02.2021
Office Manager - Satellite Office
Municipal Councillors Pension Fund
07.2016 - 08.2019
High School Diploma -
Barnato Park High
01.2014 - 12.2015
Field Manager
Hlubi Digital Technologies
03.2011 - 06.2016
Business Development Manager
The Chartered Institute of Management Accountants
03.2009 - 01.2011
Account Manager
Network Support Services
03.2006 - 02.2009
No Degree - PC Technologies And Principles
Damelin
01.2003 - 12.2003
Commercial Trade Consultant
Consulate General of India
04.1999 - 02.2006
No Degree - Computer Technologies And Operating Systems
National Institute of Information Technology
06.1996 - 04.1999
Bachelor of Arts - Business Management
University of Delhi
06.1995 - 04.1999
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