Roxanne Van Wyk
Virtual Administrative Assistant
Paarl
Summary
Detail-oriented Administrative Assistant and Property Manager with experience in administration and property management. Skilled in overseeing tenancies, enhancing tenant relations, coordinating maintenance, and ensuring legal compliance. Leverages digital platforms for documentation, inspections, and repairs while meeting critical deadlines. Collaborates effectively to maintain high standards across all managed properties.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Lancashire Hill
Cape Town
01.2024 - Current
- Streamline lease agreement preparation and filing processes, ensuring accuracy and efficiency in all related documentation.
- Coordinate assessment and processing of rental applications, encompassing documentation collection and reference check execution.
- Maintained up-to-date tenant lease records, payment history, and correspondence in CRM and property management software.
- Ensured compliance with legal and regulatory mandates, including right to rent checks and safety certificates.
- Organized and analyzed data for improved operational support. Streamliningining remote support for daily business operations.
- Coordinated virtual meetings to foster communication and collaboration among team members.
Property Manager Assistant
Radcliff & Rust
01.2025 - 05.2026
- Acted as the primary point of contact for tenants and landlords, addressing queries, concerns, and updates promptly and professionally.
- Streamline property management by scheduling viewings, meetings, and contractor site visits.
- Streamlined property management by coordinating viewings, meetings, and contractor site visits to optimize scheduling and workflow.
- Maintained accurate tenant data records to facilitate effective facility management and support operational decisions.
- Facilitated timely rent collection by establishing strong relationships with tenants and providing multiple payment options.
- Collaborated with Property Manager to develop marketing strategies, resulting in higher occupancy rates.
- Coordinated property maintenance projects, ensuring timely completion and minimal disruption to tenant routines.
Property Manager
Martin & Co
Cape Town
01.2024 - 04.2025
- Overseeing lease administration, including renewals, terminations, and rent increases in line with market rates and RPI (Retail Price Index).
- Coordinated property maintenance by scheduling repairs, following up on completion, and issuing invoices to ensure timely resolution of issues.
- Coordinating property maintenance, including scheduling repairs, following up on completion, and issuing invoices to the relevant parties.
- Booking routine property inspections and liaising with tenants and landlords to ensure access and address concerns.
- Booked routine property inspections and liaised with tenants and landlords to facilitate access and effectively address concerns.
- Maintained current and compliant safety documentation, including Gas Safety Certificates, to uphold regulatory standards.
- Handling digital documentation and data management, maintaining accurate records and ensuring compliance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Personal Assistant and Bookkeeper
Breezy Hill I Cape Town Paarl
Paarl
01.2022 - 01.2024
- Managed personal errands for executives and associates, enabling increased focus on strategic priorities.
- Reconciled bank statements to ensure accuracy of financial payments.
- Served as primary contact for clients and external partners, efficiently handling phone calls and emails.
- Managed and preserved employee records, confirming alignment with relevant regulations.
- Facilitated prompt and complete payment of 100% approved invoices, maximizing cash flow efficiency.
- Assisted customers with account inquiries through telephone and email, ensuring timely and accurate responses.
- Prepared employment contracts for potential employees, ensuring compliance with company policies.
- Operated as foremost contact for clients and external partners by receiving upon entry and handling phone calls and emails.
- Managed personal errands for executives and associates, improving productivity levels.
- Contributed to various vertical and functional working groups.
- Organized year-end functions, coordinating food and décor to enhance event experience.pPreparingemployment contracts for potential employees.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Displayed absolute discretion at handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Filed paperwork and organized computer-based information.
Estate Agent
Chas Everitt International I Witbank
01.2014 - 01.2021
- Generated new landlord leads and expanded rental portfolio by canvassing for rental properties through industry platforms and social media channels.
- Listing and advertising properties across multiple channels, including online platforms, social media, and in-office displays, to maximise visibility and attract potential tenants and buy.
- Listing and advertising properties across multiple channels, including online platforms, social media, and in-office displays, to maximise visibility and attract potential tenants and buyers.
- Managed tenancy agreements throughout contractual periods, monitored financial obligations, and coordinated timely solutions for maintenance issues.
- Specialised in corporate lettings, including furnished placements tailored to client requirements. Responsibilities include coordinating inventory checks and overseeing the furnishing of units to meet agreed specifications — ensuring delivery is on time and within budget.
- Maintained accurate record-keeping and generated reliable reports to support operational decision-making and ensure compliance.
Education
IADB Certificate - International Advanced Diploma in Business
CTI
Pretoria, South Africa11.2010
IDB Certificate - International Diploma in Business Administration
CTI
Pretoria, South Africa01-2008
Skills
- Document management
- MS Office expertise
- Scheduling appointments
- Office communication
- Asana task organization
- Project management
- Tenant management
- Lifecycle optimization
- Proficient in POS Pastel
- Sage software knowledge
- Experience with Payprop
- Experienced with Goodlord platform
Timeline
Property Manager Assistant
Radcliff & Rust
01.2025 - 05.2026
Administrative Assistant
Lancashire Hill
01.2024 - Current
Property Manager
Martin & Co
01.2024 - 04.2025
Personal Assistant and Bookkeeper
Breezy Hill I Cape Town Paarl
01.2022 - 01.2024
Estate Agent
Chas Everitt International I Witbank
01.2014 - 01.2021
IADB Certificate - International Advanced Diploma in Business
CTI
IDB Certificate - International Diploma in Business Administration
CTI