Reading
Roxanne Olivier
Administrator/ Practice Facilitator
Claremont,Cape town
Summary
Experienced administrator and practice manager with 12 years of expertise in administration. Adept in providing exceptional customer care and ensuring smooth administrative operations. Proven track record of implementing effective policies and procedures, enhancing operational performance, and successfully managing complex administrative functions. Seeking a challenging role where skills and experience can be leveraged to contribute to the success of a dynamic organization.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Administration/ Practice Manager
Claremont Laserderm
02.2013 - Current
- Admin Duties, Capturing Data,Filing, Answering calls and making bookings.
- Diary scheduling
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Provided supervision and management to team of support personnel.
- Invoicing clients,Cash up, Opening/Closing of shop, Meeting and greeting of clients, Stock take/sending off packages via courier.
- Customer service front house and via email/whatsapp/telephone.
- Sales at reception area
- Social media
- Financial reports
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeting visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Sales
WGS Cape
Cape Town
01.2012 - 01.2012
- Working with rates for imports, Answering switchboard, Making appointments, Working on Excel, Designing Logos, PA to my superior
- Provided sales support for new and inactive customers, increasing sales volume
Reception
Ambiente Skin and Body
Cape Town
01.2012 - 01.2012
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed visitor reception effectively ensuring a professional first impression of the organization's leaders.
- Contributed to a welcoming environment by maintaining a clean and organized reception area.
- Maintained a clean and organized reception area to create a welcoming atmosphere for guests upon arrival.
- Supported daytime reception team by preparing detailed handover notes highlighting key overnight events and tasks completed.
Sale Assistant
Le Creuset Tygervalley
01.2009 - 01.2011
- Advising Customers on products to suite there requirements, Contacting customers telephonically advising when special promotions take place, Receiving cash payments, Reconciling cash register at day end, Daily Banking, Meeting targets and budgets set by head office, Merchandising, Stocktaking, Ordering stock from warehouse and booking it in, Processing purchases via website from taking of order to delivery of order by courier, In charge of bridal registry, Setting up a display for special events in Tygervalley Centre i.e
- Valentines Day, Mother's day.
Ladies Fashion- Casual & Gatineau Representative
Stuttafords Tygervalley
01.2007 - 01.2008
- Advising Customers on their skin care requirements, Contacting Gatineau customers telephonically advising when special promotions take place, Receiving cash payments, Processing purchases on account, Reconciling cash register at day end, Meeting targets and budgets set by head office, Merchandising, Stocktaking
Education
High School Diploma -
Brackenfell High School
Cape Town 01.2006 - 12.2008
High School Diploma -
Intec College
Cape Town 01.2009 - 12.2009
Northlink
Cape Town, South AfricaSkills
Office Administration
Schedule management
Workflow planning
Practice management
Managing files and records
Teamwork
Teamwork and collaboration
Multitasking
Operations management
Operational efficiency
Excellent communication
Decision-making
Self motivation
Time management abilities
Recordkeeping and Reporting
Office Supervision
Customer Service Management
Database Administration
Relationship Building
Administrative Support
Office Management
Records Management
Attention to Detail
Teamwork and Collaboration
Time Management
Task Prioritization
Effective Communication
Management
References
- Laserderm Claremont, Mrs Mazanne van Staaden, (011) 082 1200 / 073 275 3626
- Stuttafords Tygervalley, Ms. Desire Smith, (021)914-1390
- Le Creuset Tygervalley, Mrs Chantel Bouwer, (021) 914-7053
- WGS Cape, Mandy Gibson, (021) 424 1420
- Ambiente Skin and Body, Leigh Lee, (021) 683 0547 / 087 802 5412
Interests
Hiking
Timeline
Administration/ Practice Manager
Claremont Laserderm
02.2013 - Current
Sales
WGS Cape
01.2012 - 01.2012
Reception
Ambiente Skin and Body
01.2012 - 01.2012
Sale Assistant
Le Creuset Tygervalley
01.2009 - 01.2011
High School Diploma -
Intec College
01.2009 - 12.2009
Ladies Fashion- Casual & Gatineau Representative
Stuttafords Tygervalley
01.2007 - 01.2008
High School Diploma -
Brackenfell High School
01.2006 - 12.2008
Northlink