Roxanne Niaken

• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
• Networked in market to build partnerships and connections with prospects.
• Directed work of 100 sales professionals at multiple offices across South Africa.
• Traveled to customer sites to demonstrate products, answer questions.
• Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
• Coached sales team members in effective selling strategies and closing techniques.
• Made strategic and successful decisions by documenting and tracking sales activities through technology.
• Maximized customer satisfaction by effectively coordinating service delivery for my client across territory.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Managed accounts to retain existing relationships and grow share of business.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Finalized sales contracts with high-value customers.
• Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Executed successful marketing campaigns to generate new business and expand customer base.
• Generated detailed sales reports and forecasts to analyze performance and track progress.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Managed team of 7 Field Managers, 50 Field Marketers and 300 merchandisers and consistently achieved high sales targets.
• Executed successful promotional activities and client campaigns.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared sales presentations for clients showing success and credibility of products.

• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Developed and initiated projects, managed costs, and monitored performance.
• Managed projects from procurement to commission.
• Always monitor and take action to defend 70% market share monitor and take action to defend 70% forward share in all stores.

• Prepared operational budget and directed proper utilization of company resources to meet objectives.
• Developed and implemented processes and strategies to achieve operational goals.
• Predicted and resolved operational bottlenecks, supply and tool shortages.
• Facilitated field operations through supervision and direction of field personnel.
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
• Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
• Collaborated with multiple departments to meet operational deadlines.
• Tracked key performance indicators and enforced quality control measures.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Manage promotional activities
• Managed retail stores ( Shoprite, Pnp, Spar , Clicks & Dischem)
• Achieve POP objectives
• Manage sales
• Liaise with customers and clients
• Monitor new innovations
• Manage field staff
• Control expenses
• Ensure serviceability of assets

Subjects

· English (HG)

· Afrikaans (HG)

· Business Economics (HG)

· Accounting (HG)

· Economics (SG)

· Hotel Keeping and Catering (SG))· English (HG)

Management. Human Resource Management and Labour Relations.

· Mastery in Smollan in house systems: Sage, SMP, UNILEVER SharePoint, FSA, QlikView, and Workforce Management Systems.

· Microsoft Office Suite, Excel, Power Point, Word.

· Analytical and problem solving.

· Business and leadership.

· Verbal and writing skills.

· Data analytics.

· Revenue recognition.

· Risk and compliance.

· Collaboration and good communication.

• Strategic thinking