Roxanne Mekoa
Pinetown
Summary
Sales professional with focus on building relationships and closing deals through persuasive communication and active listening. Adept at managing client accounts, conducting market research, and delivering product demonstrations to drive sales growth and customer satisfaction. Skilled in using CRM software to track and analyse sales data, ensuring targets are consistently met.I have a First Level Regulatory Certificate RE05, IIE Bookkeeping Certificate, Bachelor of Commerce degree in Financial Management and Bachelor of Commerce Honors.
Overview
17
17
years of professional experience
6044
6044
years of post-secondary education
Work History
Sales and Customer Experience
MultiChoice
09.2012 - Current
- Met goals for both long-term and short-term insurance product sales.
- Managing customer support requests for both billing queries and technical problems.
- Exceeded set goals for the annual financial period.
- Handle transactions and financial management.
- Executed marketing strategies to launch new products.
- Maintain customer accounts and record account information
- Administer account adjustments while monitoring customer finances.
- Recommending products and services tailored to customer needs.
- Ensured compliance with established procedures.
- Modified user accounts based on client needs.
- Resolved concerns by supplying effective solutions.
Personal assistant to Department Director
ARB Electrical Wholesalers
05.2010 - 06.2010
- Sent strategic communication through emails
- Gathering datasets
- Organized files systematically
- Telephonic and General Queries
- Administration
- Processed submissions for tenders and contracts
- Coordinating collection and delivery schedules
- Composed business correspondence
- Purchasing of Stock
Trainee
The Royal Hotel
06.2008 - 08.2009
- Front Office Management
- Managed document storage for precise record-keeping.
- Optimized processes through execution of designated duties.
- Recorded stock movement for up-to-date inventory documentation.
- Resolved typical concerns promptly
Education
Bachelor of Commerce Honours - Financial Management
Regent Business School
Bachelor of Commerce in Financial Management - Financial Management
MANCOSA
First Level Regulatory Examination: Representatives (RE05) -
Financial Planning Institute of Southern Africa
IIE Bookkeeping - Accounting
Varsity College
Matric- National Senior certificate -
Sparks Estate Secondary
Skills
Life insurance
CRM proficiency
Sales strategy development
Time management
Problem-solving
Teamwork
Multitasking Abilities
Documentation and recordkeeping
Professionalism
Interpersonal communication
Customer experience management
References
- Siphiwe Qwabe, Multichoice, Department Manager, 0832363703
- Londi Khumalo, Multichoice, Branch Manager, 0679972550
Timeline
Sales and Customer Experience
MultiChoice
09.2012 - Current
Personal assistant to Department Director
ARB Electrical Wholesalers
05.2010 - 06.2010
Trainee
The Royal Hotel
06.2008 - 08.2009
Bachelor of Commerce Honours - Financial Management
Regent Business School
Bachelor of Commerce in Financial Management - Financial Management
MANCOSA
First Level Regulatory Examination: Representatives (RE05) -
Financial Planning Institute of Southern Africa
IIE Bookkeeping - Accounting
Varsity College
Matric- National Senior certificate -
Sparks Estate Secondary