Roxanne Curry
Client Success Manager
Cape Town
Summary
A detail-oriented and energetic team player with strong organizational skills pursuing a Client Success Manager position to identify and drive new growth opportunities and business relationships.
Goal-driven experienced Manager adept at promoting customer loyalty and effective at giving customers highly positive experiences as primary liaison and company representative. Well-rounded and well-educated with the desire to see others succeed, seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head of Service, Interior Management
86m Private Super Yacht
Antibes
01.2022 - 12.2022
- Supervised Service Team of 4 by maintaining work schedules, providing training and distributing assignments and duties.
- Maintained entire owner's and guest's schedule and organized events.
- Achieved guest and owner satisfaction by providing 7 star service and surpassing exceptionally high standards.
- Developed and implemented individual care plans customized to needs of each individual guest.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with guests, and successfully developed and maintained effective working relationships.
- Resolved problems, improved operations and organization whilst providing exceptional service in fast paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring service team, while delegating tasks and providing feedback.
- Maintained professional yet personable relationship with owner and guest by observing social boundaries and standards of privacy and confidentiality.
Stewardess
Private & Charter Superyachts between 50m - 92m
03.2017 - 12.2019
- Completed Interior tasks by assisting with laundry, housekeeping and service.
- Completed daily and weekly service and housekeeping actions such as linen changes, cabin turnaround, pantry and decor organization; and detailing of crew and guest areas on strict schedules.
- Maintained spaces with routine upkeep and deep cleaning of all areas of vessel through vacuuming, washing, and dusting. Coordinating with Interior Manager on more advanced needs where necessary.
- Completed Interior tasks by assisting with laundry, housekeeping and service.
- Received comprehensive training on guest interaction, housekeeping, laundry, cocktails, wine and cigars.
Key Account Manager
Golden Era Packaging
Germiston, Johannesburg
07.2015 - 12.2016
- Built and maintained strong client relationships to drive business growth
- Created sales forecasts to target daily, monthly and yearly objectives.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Junior Travel Consultant
Concierge Travel
Cape Town
02.2015 - 06.2015
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients.
Au Pair
Au Pair SA
Johannesburg
01.2012 - 12.2014
- Planned and guided age-appropriate tasks like reading, crafts and physical movement.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Kept children's areas neat and clean.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
Education
Yachting Academy - Seafaring Courses
01.2017 - 03.2017
Bachelor of Commerce - Business Management
01.2012 - 12.2014
One Year Certificate - Travel And Tourism
01.2011 - 12.2011
High School - Matric (Grade 8 - 12)
01.2005 - 12.2009
Skills
Problem-Solving
Planning and Coordination
Dependable and Responsible
Customer rapport
Relationship selling
Guest Relations
Team Building
Sales management
Strategic communications
Business administration
Sales and marketing
Staff mentoring & leadership
Inter-department collaboration
Timeline
Head of Service, Interior Management - 86m Private Super Yacht
01.2022 - 12.2022
Stewardess - Private & Charter Superyachts between 50m - 92m
03.2017 - 12.2019
Professional Yachtmaster Training - Yachting Academy, Seafaring Courses
01.2017 - 03.2017
Key Account Manager - Golden Era Packaging
07.2015 - 12.2016
Junior Travel Consultant - Concierge Travel
02.2015 - 06.2015
Varsity College - Bachelor of Commerce, Business Management
01.2012 - 12.2014
Au Pair - Au Pair SA
01.2012 - 12.2014
University of Johannesburg - One Year Certificate, Travel And Tourism
01.2011 - 12.2011
Beaulieu College - High School, Matric (Grade 8 - 12)
01.2005 - 12.2009
Interests
Fitness, art, social interaction, business, entrepreneurship