Roxanne Charles

Work Experience

• Branch Administrator

• Responsibilities:

• Oversee all administrative queries within the branch.

• Manage daily tasks including dispatching deliveries, creating delivery notes, and dispatch documents.

• Handle petty cash and manage COD (Cash on Delivery) clients.

• Supervise time sheets and wages.

• Prepare and complete leave forms.

• Create Proof of Delivery (POD) documents and perform monthly reconciliations for clients.

• Maintain an Excel sheet linked to PODs and send to Durban.

• Capture all information on Excel.

• Reconcile fuel expenses for the sales team and company vehicles.

• Ensure all records are up to date monthly for reconciliation.

• - Liaising with warehouse workers regarding all logistics and timesheets
• - Data capturing of AOD (Acknowledgement of Debt)
• - Loading the AODs from all sites on Excel
• - Loading the AOD on VIP Payroll and loading the batch
• - Loading AODs on employees' deduction screen on VIP
• - Checking clock numbers to ensure they correspond with the individual’s information on VIP
• - Correcting all AOD queries received daily from the sites
• - Banking audits on VIP (checking if banking details correspond with the employees' files)
• - Recruitment: recruiting blue-collar employees, screening new employees, conducting crime checks, and reference checks
• - Handling and processing documentation for WCA
• - Handling and processing documentation for UIF
• - Handling the switchboard for incoming calls (approximately 35)
• - Managing and screening all incoming calls at the reception switchboard
• - Re-routing and handling calls at my discretion
• - Taking messages and re-routing them as needed
• - Registering all outgoing and incoming calls and faxes
• - Loading referrals and interviews on the system
• - Receiving and sending out emails
• - Checking emails/internet with the Internet Provider (Telkom) if any problems occur
• - Faxing documents when necessary
• - Data capturing
• - Providing confirmation letters for employees at our sites
• - Typing and loading minutes of meetings
• - Loading hearings received from my manager
• - Keeping records and filing
• - Controlling the stationery and general grocery requirements
• - Keeping track of the timesheets and all stationery orders

• On-site administration for Gold Fields Mine, dealing directly with the client
• Overseen all administration duties on site:
• - Daily admin duties
• - CiiMS administration: loading job cards on Excel and CiiMS
• - Creating job cards and distributing jobs to technicians daily
• - Uploading job cards and all related work needed and completed on CiiMS
• - HR duties on-site: leave, timesheets, procurement, vehicle-related tasks
• - Quotes and invoices: worked hand in hand with the on-site Finance Manager
• - Contracts and work procedures related to HR duties
• - Ensuring duties are completed for audits
• - Monthly meetings: ensuring all admin, HR, and finance tasks needed on-site are completed and work is updated for the next month
• - Liaising with Head Office to ensure the site runs smoothly
• - Worked hand in hand with the on-site Manager

• - Assisting with new applicants for 2023
• - Compiling admissions for Raslouw College for 2023
• - Handling incoming and outgoing calls
• - Corresponding with parents regarding applicants
• - Loading payments on Stasi
• - Compiling an Excel sheet for applicants
• - Performing reception duties (while the receptionist was away)
• - Ensuring everything is correct and in order for applicants

• - All administration duties
• - Front desk receptionist
• - Greeting visitors and assisting them if required
• - Handling all incoming and outgoing calls
• - Responsible for tender queries for an ad being posted
• - Data capturing and assisting the tender department
• - Posting ads for tenders
• - Ordering office supplies
• - Attending to visitors and tender-related queries
• - Responsible for all reception duties: minutes of meetings, emails, meetings for the CEO, ordering of stationery, setting up meetings, and organizing the meeting area for other CEOs attending
• - Working hand in hand with the driver for delivering tenders/requirements for the company
• - Multi-tasking and the ability to work well under pressure
• - Keeping the reception area neat and tidy at all times
• - Keeping and tracking all records of vehicles being used
• - Planning meetings for the CEO
• - Booking flights and accommodations when needed
• - Working on Microsoft Excel daily

• - Managing the reception area, maintaining cleanliness in line with all company guidelines
• - Handling all calls both incoming and externally for booking of conference room/meetings
• - Ordering from suppliers when needed
• - Stock-take on a weekly basis
• - Offered advice to customers on promotions and offers through excellent product knowledge
• - Loading all payments from clients on excel
• - Data capturing of stock take as well as work done by other employees (Work Cards)
• - Nail technician/ makeup artist

• - Plan lessons for the upcoming week
• - Classroom and behavior development ensuring all students are developing
• - Monitoring student progression term by term and marking work
• - Working with colleagues and planning out work as a team
• - Report writing and administration such as register taking and health report cards
• - Managing teacher assistants and support workers
• - Ensuring a safe and happy environment for all learners
• - Managing student progression term by term
• - Providing informative presentations to students regarding different areas of study and ensuring that all students fully comprehend all aspects

• - Data Capturing
• - Loading the quotations on Dr Smash
• - Handling all incoming calls
• - Ordering parts from suppliers
• - Assisting all customers/clients at the reception area
• - Calling insurance companies for approvals of assessments
• - Working on Dr.Smash System loading all quotations
• - Dealing with insurance companies- preparing the work that needs to be done on the vehicle
• - Invoices for clients/customers coming in for quotations
• - Data capturing all information on the Dr.Smash System
• - Sending out emails to insurance companies
• - Liaising with co-workers and insurance companies