Roxanna Areosa
Johannesburg,Gauteng
Summary
I am a young, extremely extroverted woman. Logical thinker with top problem-solving abilities. Communicates well with non-technical as well as technical audiences for speedy resolutions. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Client Service Operations Technical Lead
WTax (VATIT Group)
Johannesburg, Gauteng
2023.01 - Current
- Measured productivity to identify bottlenecks and implement improvements.
- Devised full-scale technical plans to inform team members of project specifications, milestones and gateways.
- Determined technical requirements to guide development and delivery of project work.
- Nurtured team's technical skills and knowledge by offering ongoing training.
- Identified opportunities to enhance existing products and systems.
- Developed technical solutions to diverse operational problems.
- Managed team of 5 personnel focused on implementing resolutions and updates.
- Trained new and junior staff in the process of International Withholding Tax Reclaim.
- Outlined project milestones, timelines and performance targets.
- Translated project expectations to teams and stakeholders using established communication channels.
Client Service Operations Quality Control
WTax (VATIT Group)
Johannesburg, Gauteng
2022.08 - 2022.12
- Resolved varied quality issues, aiding project delivery within quality and deadline targets.
- Analysed quality metrics and performed managerial reviews, recommending action plans to close operational gaps.
- Produced detailed quality performance reports, assessing progress towards key project goals.
- Maintained high-level performance against all dimensions of quality systems to meet tax office requirements.
- Drove continual improvement of quality standards, systems and procedures to meet key business objectives.
- Led auditing processes of production operations to increase performance and output quality.
- Spearheaded strategic development plans to instigate departmental change, adding value and innovation to business decision-making.
- Designed and implemented quality assurance training programmes for improved staff understanding.
Client Service Operations Executive
WTax (VATIT Group)
Johannesburg, Gauteng
2021.11 - 2022.07
- Resolved operational issues appropriately and quickly for minimal disruption to workflow.
- Managed and maintained comprehensive documentation for operational processes.
- Facilitated communication between different departments, promoting collaborative work culture.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Worked with various teams to address operational challenges and find solutions.
Accounts Manager
Witbank Aeronautical Association
Witbank, Mpumalanga
2019.07 - 2021.10
- Developed professional relationships with clients to build trust, respect and reliability.
- Improved overall process for year-end inventory audits.
- Prepared monthly reports, account reconciliations and financial statements.
- Supervised accounting department operations and team of 3 employees.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Analysed client feedback to highlight areas in need of improvement.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Trained and mentored new account representatives to deliver outstanding service.
Junior accountant
Ogilvie & Associates
Witbank, Mpumalanga
2018.04 - 2021.10
- Prepared monthly bank reconciliations with utmost accuracy.
- Established necessary areas of accounts analysis, swiftly providing relevant documentation and findings.
- Prepared management accounts for assigned entities, ensuring accurate profit and loss calculations to aid assessments.
- Accurately and efficiently handled varied reconciliations processes.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Maintained updated knowledge of current accounting standards.
- Reviewed accuracy of payments, claims and invoices, resolving issues quickly and effectively.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Maintained integrity of general ledger, including chart of accounts.
- Reconciled accounts from income and expense data to net worth and assets.
- Prepared VAT and income tax forms for commercial and individual clients.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Created periodic reports comparing budgeted costs to actual costs.
- Analysed monthly balance sheet accounts for corporate reporting.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Recorded, classified and stored sensitive information to support financial governance.
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Prepared for and completed accurate and complete tax returns in advance of deadlines.
- Checked and imported payroll and pension data to pay salary deductions.
- Responded to enquiries and provided information regarding payroll related matters.
- Managed employee records on database to maintain accuracy and updated information.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Evaluated discrepancies and rectified payroll errors.
- Provided administrative support to accounting department.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Used payroll software to streamline processes for increased efficiency.
Education
NVQ Level 4 - National Senior Certificate
HTS Witbank
Witbank, Mpumalanga 2012.01 - 2016.12
Diploma of Higher Education - Accounting
UNISA
South Africa 2021.01 -
Languages
English
Fluent
Afrikaans
Advanced
Italian
Intermediate
Portuguese
Beginner
Additional Information
European Citizenship
Timeline
Client Service Operations Technical Lead
WTax (VATIT Group)
2023.01 - Current
Client Service Operations Quality Control
WTax (VATIT Group)
2022.08 - 2022.12
Client Service Operations Executive
WTax (VATIT Group)
2021.11 - 2022.07
Diploma of Higher Education - Accounting
UNISA
2021.01 -
Accounts Manager
Witbank Aeronautical Association
2019.07 - 2021.10
Junior accountant
Ogilvie & Associates
2018.04 - 2021.10
NVQ Level 4 - National Senior Certificate
HTS Witbank
2012.01 - 2016.12