Summary
Overview
Work History
Education
Skills
Special Attributes
Full Names
Cellphone Numbers
Drivers Licence
Training
Personal Information
Timeline
Generic

Rowena "Nana" Magula

Summary

Developed skills in team leadership and operational efficiency within fast-paced maintenance environment. Demonstrated ability to manage complex projects and ensure smooth operations. Seeking to transition into new field, leveraging transferrable skills in problem-solving and process optimization.

Overview

22
22
years of professional experience

Work History

Call Centre Maintenance Manager

First Metro Housing Company
04.2023 - Current
  • Capture all maintenance issues reported by tenants and FMHC staff.
  • Send job card number back to tenant for reference.
  • Liaise with tenants who are in arrears and notify them that work cannot be carried out until account is settled.
  • Send out updated open and closed job cards to Project Administrators daily.
  • Work closely with collections department and update any open job cards when AOD's have been signed.
  • Weekly minuted meetings with Project Administrators and Maintenance Co-Ordinator and prepare reports.

Project Supervisor

First Metro Housing Company
10.2020 - 06.2022
  • Supervision of day-to-day maintenance and management of 260 rental properties
  • Supervised work of [5] team members, offering constructive feedback regarding work performance.
  • Allocation of housing units to new and existing tenants, providing appropriate tenancy
  • Management of lease agreements
  • Rent collections
  • Liaison officer with tenants, service providers & stakeholders
  • Monthly report writing
  • Provided status updates for projects, delivering information to all stakeholders.
  • Monitored timelines and flagged potential issues to be addressed.

Personal Assistant to the CEO

First Metro Housing Company
08.2010 - 10.2020
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Facilitated training and onboarding for incoming office staff.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.

Project Coordinator

Enhance Strategies International
01.2009 - 07.2010
  • Receiving of meeting dates from the Project Leader
  • Preparation of schedule of all meetings
  • Liaising with stakeholders
  • Securing of venues for meetings, functions etc.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Receipt, processing and responding to invoices
  • Preparation of placement of advertisements in the media
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Executive Administrative – Secretary

Development Interface
04.2005 - 12.2009
  • Accountable to 3 Directors and 3 portfolios
  • Handled sensitive information with discretion while maintaining confidentiality of executive correspondence, financial records, and personnel matters.
  • Assisted in the development of presentations for board meetings, conferences, and other events by creating visually appealing PowerPoint slides that effectively conveyed key messages.
  • Preparation of management accounts
  • Processing of accounts payables
  • Coordinated team building activities to promote a positive work environment within the organization.
  • Preparation of workshops and summit(s) programmes


Office Administrator

Sakh Africa Construction
02.2003 - 03.2005
  • Office liaison with various stakeholders
  • Assist with assessments, maintain and update computer records, emails correspondence
  • Wages and Payroll Administration
  • Office- site liaison and verification
  • Check staff payments against time sheets obtained
  • Calculate and electronically transfer staff salaries via internet banking
  • Prepare cash payments for temporary staff
  • Prepare transaction reports for management

Education

Diploma in Pastel Accounting -

Unischool (UKZN)
01.2005

Matric -

Inhlakanipho High School
01.1993

Skills

  • MS Office
  • Outlook
  • Typing speed 45-55 wpm
  • MDA Property System
  • CRM
  • Team leadership
  • Maintenance planning
  • Work order management
  • Staff management
  • Continuous improvement

Special Attributes

  • Ability to work under pressure
  • Ability to work with minimal supervision
  • High level organization skills
  • Excellent co-ordination
  • Commitment and dedication resulting in after hours working and other sacrifices
  • Commitment to continuous improvement
  • Commitment to on-going self-improvement through learning
  • Ability to work with people

Full Names

Rowena “Nana” Radebe

Cellphone Numbers

  • 082 222 6283
  • 069 635 1741

Drivers Licence

Code C1

Training

  • 2012, NASHO - Certificate of Attendance, Oral and Written Communication Skills
  • 2013, NASHO - Certificate of Attendance, Public Relations and Communications

Personal Information

  • ID Number: 740211 0337 087
  • Date of Birth: 02/11/74

Timeline

Call Centre Maintenance Manager

First Metro Housing Company
04.2023 - Current

Project Supervisor

First Metro Housing Company
10.2020 - 06.2022

Personal Assistant to the CEO

First Metro Housing Company
08.2010 - 10.2020

Project Coordinator

Enhance Strategies International
01.2009 - 07.2010

Executive Administrative – Secretary

Development Interface
04.2005 - 12.2009

Office Administrator

Sakh Africa Construction
02.2003 - 03.2005

Matric -

Inhlakanipho High School

Diploma in Pastel Accounting -

Unischool (UKZN)

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Rowena "Nana" Magula