Summary
Overview
Work History
Education
Skills
Working Conditions
Performance Indicators
Personal Information
References
Timeline
Generic

Rowen Adams

Sectional Title Portfolio Manager
Johannesburg,gauteng

Summary

Experienced estate management professional and customer service specialist with strong skills in team supervision, compliance, and communication. Demonstrated ability to manage service providers, enforce estate rules, and resolve customer queries effectively. Proven track record in call centre operations, credit control, and regulatory compliance. Committed to enhancing customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Sectional Title Portfolio Manager (Junior)

Elgaru Properties
Johannesburg
01.2021 - 10.2023
  • The Sectional Title Portfolio Manager is responsible for managing a portfolio of sectional title properties, ensuring operational efficiency, financial performance, and compliance with relevant legislation such as the Sectional Titles Schemes Management Act (STSMA), Community Schemes Ombud Service Act (CSOS), and municipal regulations.
  • Manage day-to-day operations of a portfolio of sectional title schemes.
  • Monitor and improve the financial performance of each scheme.
  • Ensure all properties adhere to the provisions of their management rules, HOA agreements, and relevant legislation.
  • Maintain accurate records of owners, tenants, and property details.
  • Prepare and manage budgets for each scheme, including operating expenses, reserve funds, and special levies.
  • Monitor monthly levy collections and follow up on arrears.
  • Prepare and present financial reports to boards and trustees.
  • Oversee payment of service providers and ensure accurate invoicing.
  • Ensure schemes comply with the Sectional Titles Act, STSMA, CSOS regulations, and municipal by-laws.
  • Assist boards and trustees with governance matters, including meetings, resolutions, and record-keeping.
  • Draft notices, agendas, and minutes for trustees' and annual general meetings.
  • Act as the primary point of contact for homeowners, tenants, trustees, and service providers.
  • Manage relationships with external contractors, suppliers, and local authorities.
  • Resolve disputes and complaints effectively, escalating when necessary.
  • Coordinate maintenance and repairs with contractors and service providers.
  • Conduct regular inspections of properties to ensure standards are maintained.
  • Develop preventative maintenance plans for long-term asset preservation.
  • Maintain accurate records of correspondence, contracts, financial transactions, and maintenance activities.
  • Prepare and submit reports on portfolio performance, risk management, and compliance.

Sectional Title Manager's Assistant

Trafalgar Properties
Johannesburg
06.2020 - 12.2020
  • The Sectional Title Manager's Assistant provides administrative and operational support to the Sectional Title Manager, assisting in the effective management of sectional title schemes, ensuring compliance with legislation, and maintaining high standards of service for owners and tenants.
  • Assist the Sectional Title Manager with day-to-day administrative tasks.
  • Prepare correspondence, notices, agendas, and minutes for trustees' and annual general meetings.
  • Maintain accurate records of owners, tenants, service providers, and property documentation.
  • Update databases and filing systems to ensure accessibility and compliance.
  • Assist with levy collections, invoicing, and monitoring of arrears.
  • Support preparation of budgets, financial reports, and reconciliations.
  • Process payments to suppliers and service providers under the guidance of the manager.
  • Serve as a first point of contact for owners, tenants, trustees, and service providers.
  • Respond to queries and escalate issues to the Sectional Title Manager as appropriate.
  • Schedule meetings, inspections, and appointments for the Manager.
  • Assist with ensuring schemes comply with the Sectional Titles Act, STSMA, CSOS regulations, and municipal by-laws.
  • Support the Manager in implementing board resolutions and keeping records of compliance activities.
  • Help coordinate maintenance and repair tasks with contractors and service providers.
  • Conduct routine inspections and report findings to the Manager.
  • Maintain logs of maintenance requests, work orders, and completion status.
  • Compile reports for the Manager on portfolio performance, maintenance, and financial status.
  • Prepare documentation required for audits, board meetings, and regulatory compliance.

Call Centre Agent – Compliance & Customer Service

Broll Property
Johannesburg
01.2018 - 02.2019
  • Handled inbound and outbound calls for account queries, payments, and compliance matters.
  • Drafted formal communications, including letters of demand and summons.
  • Arranged and monitored tenant payment plans.
  • Resolved customer issues while ensuring adherence to compliance protocols.
  • Liaised with internal departments to maintain account accuracy.
  • Maintained communication records and prepared overdue accounts for legal handover.
  • Delivered weekly reports and performance stats.
  • Managed reconciliations, payment allocations, and debit order processing.

Education

High School Diploma -

Estcourt Secondary
12.2005

Skills

  • financial literacy

  • property management

  • communication skills

  • negotiation skills

  • interpersonal skills

  • budget management

  • financial literacy

Working Conditions

  • Office-based role with frequent site visits to managed properties.
  • Some after-hours work may be required for meetings or urgent property issues.
  • Occasional travel within the city/region may be required.

Performance Indicators

  • Timely collection of levies and financial compliance.
  • High resident satisfaction and minimal disputes.
  • Efficient management of service providers and maintenance schedules.
  • Compliance with legislative requirements and reporting deadlines.
  • Portfolio growth and financial sustainability.

Personal Information

  • Date of Birth: 1985-11-01
  • Nationality: South African
  • Driving License: Yes (Code 10)
  • Marital Status: Married

References

  • Melanie Da Silva, Elgaru Property, 0645576150, melaniedasilva1979@gmail.com
  • Marina Roma, Trafalgar Property, 0627966291
  • Chantal Rose, Broll Property, 0780363197

Timeline

Sectional Title Portfolio Manager (Junior)

Elgaru Properties
01.2021 - 10.2023

Sectional Title Manager's Assistant

Trafalgar Properties
06.2020 - 12.2020

Call Centre Agent – Compliance & Customer Service

Broll Property
01.2018 - 02.2019

High School Diploma -

Estcourt Secondary

Similar Profiles

CREATE PROFILE
Rowen AdamsSectional Title Portfolio Manager