Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rowann Ramsamy

Rowann Ramsamy

Johannesburg

Summary

Quality assurance professional with proven record in driving quality initiatives and maintaining high standards. Known for fostering team collaboration and delivering consistent results in dynamic environments. Skilled in developing quality control protocols and problem-solving under changing conditions.

Overview

20
20
years of professional experience

Work History

Quality & Insights Manager

Kaelo
05.2023 - Current
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
  • Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
  • Analyzed complex survey data sets, providing stakeholders with actionable insights for informed decision making.
  • Managed multiple survey projects simultaneously, ensuring timely delivery and client satisfaction.
  • Collaborated with cross-functional teams to achieve comprehensive survey results.
  • Created visually appealing eLearning modules for internal stakeholders, improving employee training outcomes.

Branch Manager

African Bank
09.2016 - 01.2021
  • Implement ideas to increase sales in branch & area.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Coaching poor work performance to increase branch profit.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Researched competitors' activities and products to uncover new trends
  • Marketing, set appointments with external stakeholders to present bank products and services to increase customer book.
  • Manage customer experience strategy within branch.
  • Manage filing process.
  • Mange applications workflow process.
  • Manage stock of stationary and marketing materials.
  • Manage security as per banks standard operating procedures
  • Manage branch employee in accordance with HR policy
  • Manage induction of new employees, training and create a high performance learning culture.
  • Manage controllable cost of branch.
  • Cluster leader duties, support and motivate managers in surrounding area to promote sales and teamwork to increase region’s profitability and productivity.
  • Resolved escalated customer issues and boosted customer survey scores.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Sales Consultant

Capitec Bank
09.2011 - 01.2016
  • Work in a pressured environment as to meet monthly targets of clients account as well as credit taken,
  • Ensuring the missed opportunity percentage is below company benchmark.
  • Reviewing of loans granted to ensure staff compliance with bank and credit policies,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided sales and customer service assistance to walk-in traffic
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Networked with previous and current clients to generate referrals.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Opened, closed and updated accounts for customers.

Data Capture Supervisor

Weighless
12.2005 - 10.2011
  • Managing the updated groups and venues.
  • Stock taking of products.
  • Ensuring the smooth running of the Data Capture Department.
  • Supervision of work captured to ensure deadline met.
  • Overseeing team of 12 Data Capturers
  • Developing systems and processes for more efficient and smooth flow of department.
  • Communicating all updates with team.
  • Testing of changes on system.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on Standard of operations.
  • Entered client information into databases quickly and with minimal errors.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Recorded stock information, shortages and discrepancies to keep records current and accurate.

Admin Assistant

Maydon Wharf Fruit Terminal
12.2004 - 05.2005
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Executed record filing system to improve document organization and management.
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Checked and signed drivers log book.

Education

BBA - Current

MANCOSA
Johannesburg
12-2025

NQF 6 Banking Services -

Milpark Education
Johannesburg
01.2020

RE 1 -

Moonstone Business School
Johannesburg
08.2019

NQF 5 Financial Products -

Milpark Education
Johannesburg
01.2018

RE 5 -

Moonstone Business School
Johannesburg
07.2017

National Certificate F And I -

Moonstone Business School
Johannesburg
08.2016

NCA Card -

Moonstone Business School
Johannesburg
04.2016

NQF 4 Banking -

Chartall Business School
Johannesburg
01.2015

Senior Certificate -

Chatsworth Secondary School
Durban
12.2004

Skills

  • Relationship building and management
  • Team Leadership
  • Goals and Performance
  • Staff Management
  • Staff Training
  • Employee Development
  • Business development expertise
  • Sales
  • Cash handling expertise
  • Networking Events
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Customer Service
  • Decision Making
  • Performance Evaluations
  • Problem Solving

Timeline

Quality & Insights Manager

Kaelo
05.2023 - Current

Branch Manager

African Bank
09.2016 - 01.2021

Sales Consultant

Capitec Bank
09.2011 - 01.2016

Data Capture Supervisor

Weighless
12.2005 - 10.2011

Admin Assistant

Maydon Wharf Fruit Terminal
12.2004 - 05.2005

BBA - Current

MANCOSA

NQF 6 Banking Services -

Milpark Education

RE 1 -

Moonstone Business School

NQF 5 Financial Products -

Milpark Education

RE 5 -

Moonstone Business School

National Certificate F And I -

Moonstone Business School

NCA Card -

Moonstone Business School

NQF 4 Banking -

Chartall Business School

Senior Certificate -

Chatsworth Secondary School

Similar Profiles

CREATE PROFILE
Rowann Ramsamy