Book reading
Traveling and making new connections
Team sports
Puzzle solving
Rougell Keiso
BETHLEHEM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager
Azim cosmetics
01.2017 - Current
- Improve staff performance through training, attention to detail and empathetic problem-solving methods
- Mentored team members to enhance professional development and accountability in workplace
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Responsible for client’s payments and settling payment disputes
- Admin tasks as needed including taking client’s orders, checking payments, answering phones, responding to email and social media inquiries.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Assisted in organizing and overseeing assignments to drive operational excellence
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed strong working relationships with staff, fostering positive work environment.
Sales Administrator Assistant
Tentco traders
01.2015 - 01.2017
- Ensure quality control across departments
- Strategized to identify and implementing cost cutting measures
- Resolved customer concerns and complaints
- Contribute to development of company goals
- Motivated department members to achieve and exceed company goals
- Internal communication
- Phone management
- Managing data and report
- Maintain front desk procedures including contact information, directions and frequently requested company information
- Collaborated with marketing department personnel to optimize strategic initiatives
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings
- Purchase orders
- Check all email accounts daily
- Make follow up customer calls
- Assist with creating sales proposals
- Maintain customer data base.
- Attended sales training camp and brought best practices leadership back to company
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for sales administration team
Education
Matric -
Bethlehem Intermediate School
Bethlehem South AfricaSkills
Task Delegation
Cost Reduction
Employee Performance Evaluations
Sales Reporting
Product Branding
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Interests
Timeline
Assistant Manager
Azim cosmetics
01.2017 - Current
Sales Administrator Assistant
Tentco traders
01.2015 - 01.2017
Matric -
Bethlehem Intermediate School
Work Preference
Work Type
Full TimeImportant To Me
Work from home optionFlexible work hoursWork-life balanceQuote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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