Rougell Keiso

• Improve staff performance through training, attention to detail and empathetic problem-solving methods
• Assist with preparation of staff assessments
• Responsible for client’s payments and settling payment disputes
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

• Ensure quality control across departments
• Strategized to identify and implementing cost cutting measures
• Resolved customer concerns and complaints
• Contribute to development of company goals
• Motivated department members to achieve and exceed company goals
• Phone management
• Managing data and report
• Maintain front desk procedures including contact information, directions and frequently requested company information

'Managed over 50 customer calls per day.' or, "Increased sales by 10%".

• Assist with market research
• Verify
• Purchase orders
• Check all email accounts daily
• Make follow up customer calls
• Assist with creating sales proposals
• Maintain customer data base.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Offered technical support and troubleshot issues to enhance office productivity.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings
• Collaborated with marketing department personnel to optimize strategic initiatives
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
• Worked closely with management to provide effective assistance for specific aspects of business operations
• Monitored and ordered supplies and materials to keep office well stocked
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Updated database of contacts and resources for company-wide distribution