ROTONDWA SALVA RAVELE
Germiston
Summary
Accomplished Managing Director with extensive experience in overseeing daily operations, achieving business targets, and managing customer relationships at Oarabile General Service. Proven track record as National Operations Manager at Phumelela Gaming and Leisure, driving nationwide sales growth and ensuring compliance with policies and standards. Demonstrated expertise in strategic business insights, people leadership, stakeholder engagement, and project management. Adept at developing relationships, financial acumen, and technological proficiency. Career goal: to leverage entrepreneurial thinking and results-oriented approach to drive organisational success. Trustworthy National Operations Manager with 11 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
14
14
years of professional experience
Work History
Managing Director
Oarabile General Service
10.2023 - Current
- Daily Operations of the business, Ensuring that all Targets are achieved as per budgets
- Identified and pursued potential new business opportunities
- Cultivated and strengthened customer relationships to enhance loyalty and retention.
- Managing All events of the Company, Events, Catering and Travel and Tourism
- Ensuing that all staff arrive at the venue at the right time and execute the events as per clients' needs
- Manage and mentor travel bookers, coordinators staff and the TMC's, ensuring high performance and professional development.
- Build and maintain relationships with airlines, hotels, car rental agencies, and travel service providers.
- Develop and enforce corporate travel policies and procedures.
- Supervise booking processes, ticketing, itinerary planning, and travel documentation.
- Run with Focus groups, awareness campaigns to educate business on Travel trends and processes withing the Bank
- Monitor travel budgets, negotiate rates, and identify cost-saving opportunities.
- Delivered exceptional service and resolved travel-related issues, ensuring client satisfaction.
- Ensure adherence to travel regulations, visa requirements, and company policies.
- Track KPIs such as travel spend, SLA, booking efficiency, and customer satisfaction; generate regular reports for leadership.
- Oversee the use of travel management systems and ensure data accuracy and system optimization.
- Continuously identify and implement improvements to streamline travel operations.
- Ensuring that all staff know and execute the company Values and Morals
- Managing Apex and Capex of the business
- Managing company Management accounts
- Ensuing that all invoices are paid up before events are setup
- Building and managing customer Relationships
- Executed marketing strategies to attract and acquire new customers.
- Compiling and submitting of Tender Documents
- Coordinated travel arrangements to comply with company policies
- Arranged flights, accommodation, and activities tailored to customer preferences
- Managing all Road trips to recruit schools trips, execute the plan from A TO Z to make sure the company goals are achieved
- Planning and Managing field Activations
- Oversaw daily operations and interactions with staff and stakeholders
- Training and Development of staff and Provide staff support
- Compile statistics reports and progress
- Ensuring that the social pages are updated accordingly and managing promotions
- Events and Tourism Company
National Operations Manager
Phumelela Gaming and Leisure
02.2021 - 09.2023
- Ensured effective national management of shops to optimise operational performance
- Managing Capex and Apex to meet business needs
- Achieve budget for group outlets
- Cost control within budget parameters by monitoring expenditure
- Managed strategic projects from concept to implementation, aligning with organisational goals
- Oversaw implementation of ongoing projects to ensure timely delivery
- Developed customer-focused commercial operations to enhance service delivery and satisfaction
- Increased sales across multiple regions through targeted marketing strategies
- Train and develop provincial management
- Assisted staff with training and development to enhance performance
- Regularly review training and education needs for subordinates
- Manage and develop a strong, motivated HR support team
- Effective communication with all retail management team
- Ensure that the team performs per detailed roles and responsibilities
- Monitoring compliance with policy, procedures and standards
- Ensuring performance management appraisals are completed as per standard operating procedure
- Collate statistical reports on outlet progress
- Ensure awareness and understanding of and compliance to legislative and regulatory requirements including Occupational Health and Safety Act, National Gambling Act and all related parties
- Ensuring safety and security of people, cash and property
- Evaluate each key process in group retail outlets and assess risk and impacts
- Implement project measurement processes
- Provide leadership and ensure high performance culture is nurtured
- Facilitated integration process during merger with Betfred SA to align operations
- Marketing and National Operation Plan
- Facilitated integration process during merger with Betfred SA to align operations
Regional Operations Manager
Betting World (PTY) LTD
10.2017 - 02.2021
- Managed daily operations of regional branches, ensuring efficiency and compliance. through regular visits
- Developed company's operating strategy to enhance regional performance
- Contribute to the achievement of sales, profit and return on funds engaged within African Operations
- Evaluate financial performance of regional business against budgets and previous year figures
- Create capacity for effective execution of the Operational Strategy (processes, people, infrastructure and systems)
- Evaluated and implemented new processes and best operating practices to optimise operations
- Implement approved corrective strategies
- Evaluate, monitor, control and report on risks to the business regionally
- Work with relevant stakeholders in developing new revenue opportunities, reactivating and expanding spend with existing customers
- Deliver ongoing commercial growth across product offering of Horseracing and Sports Betting
- Actively contribute to fostering good relations with various industry and associated interest groups (punters, other bookmakers and regulatory bodies)
- Assisted in investigations of operational irregularities in retail to ensure compliance and accountability
- Executed marketing plans across various channels to promote brand awareness.
Area Manager
Betting World (PTY) LTD
10.2015 - 09.2017
- Developed and executed strategies to boost sales, elevate customer satisfaction, and maintain motivation for staff and customers.
- Manage staff within the branches
- Ensure branches are adequately staffed
- Facilitated monthly meetings with managers and staff to review and enhance branch performance.
- Evaluate staff performance and assess them on their KPAs, providing feedback to staff members and operations manager
- Maintain and control expenses in the branch
- Explain budgets and ensure branches are adequately equipped to meet required budgets
- Approval and signing off rosters and timesheets
- Ensure customer service and standards are adequate and of high standard
- Work closely with other departments within the region to ensure optimum performance
- Managed disciplinary actions according to company policies, initiate and conduct disciplinary enquiries as necessary
- Ensure all staff adhere to company policies and procedures
- Encouraged team morale through regular recognition and support
- Evaluate branch team fit (right manager, assistant manager and clerks with same mindsets and objectives)
- Contributed to training initiatives by onboarding new staff members and actively participating in the recruitment and interviewing processes.
- Implement succession plans for branches
- Ensure branch is maintained correctly and timeously
- Ensure Gambling Board compliance
- Monitor cleaning standards and management oversight
- Built cohesive teams by recruiting individuals with shared goals and values within the branches
Branch Manager
Betting World (PTY) LTD
01.2013 - 09.2015
- Oversaw daily operations of the branch.
- Supervised branch staff, ensuring adherence to company standards and enhancing operational integrity
- Engaged with customers to resolve inquiries and enhance overall customer satisfaction
- Effective dealing with customer complaints
- Conducted daily cash counts to verify branch funds and banking
- Managed cash in the branch.
- Maintained accurate financial records for the branch
- Prepared monthly branch reports
- Managed administrative tasks and ensured security protocols were followed
- Provided training to new staff members on branch procedures
- Daily monitoring of timesheets
- Making monthly rosters
- Motivated staff and customers, driving turnover through positive engagement and support
- Complying with company policy on betting
- Adhere to all safety procedures
- Authorising and signing of cancelled tickets
- Paying customers on winning tickets
- Setting up display screens
Betting Clerk
Betting World (PTY) LTD
09.2012 - 09.2013
- Processed customer bets efficiently at the betting counter
- Making same day payouts
- Assisted customers with fixtures to facilitate informed betting decisions
- Sorted winning and cancelled tickets to ensure accurate record-keeping
- Keeping the drawer balanced
- Educated customers on Betting World numbers to enhance their understanding and engagement
- Turned on televisions to display live sports events for customers
- Setting up display screens
Education
Bachelor of Commerce degree - Retail Management
Mancosa Business College
Johannesburg01-2020
National Diploma - IT
PC Training
01-2010
Project Management, Advanced Assessment and Training, Chairing and Initiating Hearings, Customer Service
Skills
- Strategic business insights and analytic skills
- People leadership and management skills
- Stakeholder engagement
- Entrepreneurial thinking
- Results and solution orientation
- Developing Relationships
- Financial and business acumen
- Integrating and networking skills
- Technological & Digital Acumen
- Coaching
- SLA and contract management
- Strong work ethics
- Decision making
- Project management skills
- Communication skills
- Interpersonal abilities
- Self Driven initiator
Languages
English
Proficient
C2
venda
Proficient
C2
sotho
Advanced
C1
zulu
Upper Intermediate
B2
spedi
Upper Intermediate
B2
tsonga
Upper Intermediate
B2
Afrikaans
Intermediate
B1
xhosa
Intermediate
B1
Custom
- Mr. Anthony Scribante, Retail Executive, 082 851 4933
- Mr. Terrence McNamara, National Business Developer of Phumelela (4Racing), 087 741 2730
Timeline
Managing Director
Oarabile General Service
10.2023 - Current
National Operations Manager
Phumelela Gaming and Leisure
02.2021 - 09.2023
Regional Operations Manager
Betting World (PTY) LTD
10.2017 - 02.2021
Area Manager
Betting World (PTY) LTD
10.2015 - 09.2017
Branch Manager
Betting World (PTY) LTD
01.2013 - 09.2015
Betting Clerk
Betting World (PTY) LTD
09.2012 - 09.2013
Bachelor of Commerce degree - Retail Management
Mancosa Business College
National Diploma - IT
PC Training