Rosslyn Thysse
Projects Administrator/ Personal Assistant
Johannesburg
Summary
I carry leveraged innovation and excellent communication to foster positive business partnerships. Excellent adaptability and strategic planning skills, contributing significantly to company profitability and efficiency. Tail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am well organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. Strong willingness to learn and to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Special Projects Administrator
Nashua Vaal
Vanderbijlpark
04.2024 - Current
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with organizational policies and industry regulations throughout the entire project lifecycle.
- Collaborated with external vendors for seamless coordination of project deliverables, resulting in positive business partnerships.
- Facilitated clear communication between team members, stakeholders, and senior management through regular status reports and meetings.
- Maintained accurate documentation of all project-related activities for easy reference during audits or reviews.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Eyewear Consultant
Torga Optical
11.2023 - 03.2024
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Organized in-store events promoting new eyewear collections, resulting in increased brand awareness and foot traffic.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Exceeded sales targets through effective product demonstrations and persuasive communication skills.
- Streamlined store processes by implementing an efficient filing system for client records, reducing time spent searching for files during appointments.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Provided valuable feedback to management regarding customer preferences and market trends, contributing to informed decision-making for future inventory selections.
- Resolved billing issues promptly and professionally, maintaining positive relationships with both clients and insurance providers.
- Assisted in the development of marketing materials and promotions to attract new customers and drive sales.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Debtors Clerk - Temporary Contract
Nashua Vaal
08.2023 - 10.2023
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
Data Capturer
Nashua Vaal
03.2023 - 05.2023
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
Education
High School Diploma -
Hoërskool Dr. Malan
Meyerton, South Africa 01.2022 - 12.2022
Skills
Innovation and Creativity
Client Relations
Inventory Control
Strategic Planning
Adaptability and Flexibility
Time management abilities
Self Motivation
Project planning and development
Work flow planning
Document Management
Customer Relations
Excellent Communication
Multitasking Abilities
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Special Projects Administrator
Nashua Vaal
04.2024 - Current
Eyewear Consultant
Torga Optical
11.2023 - 03.2024
Debtors Clerk - Temporary Contract
Nashua Vaal
08.2023 - 10.2023
Data Capturer
Nashua Vaal
03.2023 - 05.2023
High School Diploma -
Hoërskool Dr. Malan
01.2022 - 12.2022
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