Ross Veitch

• Developed conceptual solution design and 45 user stories for automation of account closure process.
• Optimized processes to reduce cost and increase efficiency.
• Developed Aris scripts and processes to automate process model repository management.
• Developed Aris scripts to improve productivity of process engineers.
• Provided general support when changes were required to Aris scripts

• Defined Process Architecture for Supply Chain Management to ensure alignment of process boundaries across different business units of organisation.
• Defined process modelling notation and standards based on BPMN.
• Evaluated process modelling tool options and made recommendation.
• Developed end-to-end process requirements specification for IT-enabled reengineering of Product Sales process to be built and implemented within process orchestration middleware layer and business process rules engine.
• Trained staff on process concepts, modelling standards, notation, and process methodology.
• Coached and supported staff in process and business analysis in order to define reengineered Product Sales process within Level 4 process models and various user requirements specifications targeted to different front- and back-end application systems.

• Evolved Process Methodology to maximise reuse of processes across different client channels.
• Identified reusable process components / processes / sub-processes and ensured that these are correctly used and governed.
• Identified and developed process templates (patterns) which apply to all sales and servicing processes.
• Developed method to identify impact of modifying functions or components on other processes / scenarios or organisational units.
• Supported and consulted on "Design" while it is currently being tested on several projects within Nedbank.
• Developed ARIS scripts that ensure conformance to modelling methodology and standards.
• Developed business case for Nedbank Contact Centre Sales process enhancements.

• Formally established the programme, communicated with executive management as well as provided guidance on projects involved.
• Managed the specification and award of several tenders:

- Project Management Resources

- Business Process Management (BPM)

- Technical Architecture Design

• Improved process engineer productivity and quality by automating checks of process models.
• Introduced concept of components and reusable processes to process engineers.

Business Process Management :

• Defined the methodology to be followed when documenting business processes
• Conducted training courses relating to the methodology and the tool (Aris) that was used to map processes.

Project Work :

• Conducted process analysis and design (As-Is and To-Be processes) on several projects.
• Facilitated workshops with business owners and subject matter experts to understand as-is processes and then analysed such processes to determine to-be process.
• Developed the methodology for taking project analysis work through to change management and training documentation for business areas involved

Trading System :

• Defined as-is and to-be processes for currency risk management, product price risk management, transport, billing and payments.
• Interfaced with the “business”, identifying their requirements and then translating those requirements into IT terminology

• Defined As-Is processes and To-Be processes related to building their network.
• Facilitated workshops with various business units.
• Documented processes and obtained signoff.
• Defined solution architecture for workflow (Tibco) software. This was critical as the number of process permutations that exists is such that a flexible process solution is required as it is impractical to define a full end to end process for each permutation. Solution implemented provided an approach whereby the “business” is able to decide which process variant would execute at run-time.

• Managed team of consultants documenting business processes for Medscheme.
• Facilitated workshops with relevant business areas to understand, agree and document processes.
• Identified cost saving opportunities of R40M

• Managed team of 25 staff responsible for business processes used in the bank. Grew team from initial group of 3.
• Achieved 10% productivity improvement per annum for 5 years. This equated to approximately $10 Million per annum.
• Designed internal business processes with my team which were then adopted within our division (Process Management).
• Implemented development plans and internal processes in order to build sustainability within team.
• Responsible for completion of the “Paperless Environment” business case. Identified capabilities which can be used across the bank and compiled the business case motivation. It covered the use of imaging, workflow, CRM etc to automate business processes in such a manner that the technologies can be reused without having to have a major IT project.
• Worked closely with “IT Architecture” in order to deliver this in a design that offers long term reuse and scalability.
• Responsible for the mapping of the Nedcor branch processes from 2000-2004. This involved identifying the processes and documenting the processes using the Aris Toolset. The processes were mapped at a level such that users in the branches were able to refer to them for guidance in the daily execution of their work.
• Responsible for the design of the FICA and FAIS related processes that were implemented in Nedcor branches.

Projects

• Managed the BackOffice Centralisation project which centralised most back office functions in the Nedcor branches. This resulted in Nedcor having the smallest back office of all the major banks in South Africa at that time.
• Designed changes to the Nedcor Narrative system to reduce the number of queries generated due to unknown deposits made to clients' accounts.
• Performed the technical analysis and design for the elimination of two teller suspense accounts which were resulting in significant rework. This involved changes to the teller software, back-end system processing software and cheque processing software.
• Responsible for the initial analysis and setup of Project Alpha in 1998 which realised over R400M benefits over a period of 5 years.
• Completed the analysis and implementation of the Central Processing Division Reengineering project which rationalised the administrative functions into 4 regions nationally.
• Standardised authentication processes in branches across divisions (Corporate, Commercial, Retail, Private Banking etc).
• Developed the software for an imaging solution which was prototyped in a branch. This solution used a webcam and microphone built into the webcam to record transactions taking place at the enquiries' counter.
• Conducted part of the due diligence study for the possible acquisition of Saambou (another bank). This involved estimating the additional staff that would be required were Nedcor to take on Saambou and involved the analysis of the Saambou structure, processes etc.
• Estimated the impact of taking on Fidelity Bank on the bank branches and back-office.
• Estimated the impact of taking on Go Banking (Pick n Pay), as well as the new processes that were to be used.
• Developed extensive business process modelling experience using Aris Toolset, by attending all the major Aris courses, including several that were presented by staff out from IDS itself in Germany. This included “Train-the-Trainer” and an Aris script writing course.
• Developed a business model which calculated the staffing impact of the Permanent Bank Integration Project as it was rolled out. This involved a significant change in the business processes used and was rolled out across approximately 200 branches nationwide as certain branches were being closed.

• Implemented of new control system in the Rosslyn brewery – prepared the functional specification for the software and then tested the software. Testing was carried out using a simulator connected to the control system prior to the commissioning of the new system in the brewhouse.
• Commissioned the new control system in the brewhouse.
• Developed an innovative control algorithm for the platinum industry in conjunction with the University of Stellenbosch using fuzzy logic / neural networks. Images of the froth in the Platinum Recovery plant were processed and the results used to control the reagent addition.