Roshanel Venter

• Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
• Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
• Managed inventory levels, conducting regular stock checks and placing orders as needed.
• Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
• Handling claims and Cash clients
• Vin Enquires ,Add part codes ,checking stock , ordering Glass
• Booking and make Necessary arrangements
• Assistant to mangement

• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
• Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
• Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.

Key Solutions & Capabilities:

• Claims Administration: Full outsourcing services handling the entire lifecycle of a claim.
• One-Call Resolution: A single point of contact for claimants to manage all aspects of a claim.
• Technology Integration: Use of AI, cloud-based intelligent automation (via Tautona partnership), and digital systems like Claims Connect® to speed up processing.
• Service Offerings: Includes assessing, repairing, electrical, mechanical, plumbing, and glass services.
• Compliance: Strict adherence to regulatory requirements, including POPI-compliant, secure data handling

• Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
• Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.
• Successfully met or exceeded monthly sales targets by upselling and cross-selling relevant products and services to customers.
• Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.

Inbound Call Services

Digicall’s inbound services focus on customer service and support, acting as a direct line for client customers.

• Customer Care: Handling complaints, compliments, and general inquiries.
• Emergency & Assistance: Operating hotlines for roadside, home, and emergency assistance.
• Claims Management: First Notification of Loss agents manage incoming calls for insurance claims.

Outbound Call Services
Digicall utilizes outbound calls for customer engagement, retention, and service follow-up.

• Sales: Inbound and outbound sales for retailers and other clients.
• Surveys & Quality Assurance: Conducting customer satisfaction surveys via phone, SMS, and email.
• Claims Coordination: Following up with clients, brokers, and service providers regarding claims and appointments.
• Collections: Specialized collections services to manage outstanding accounts.