Computer Literacy, Word Exel, Ms office
Roshana Ismail
Sales, Management, Customer Service
Cape Town Western Cape
Summary
Hardworking employee enthusiastic about learning Customer Service/Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Sales Consultant, 2IC
Telkom Direct
Cape Town
05.2022 - Current
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Assistant Manager
Cellc Direct
Cape Town
10.2010 - 10.2020
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier, Supervisor, Cash Office Assistant, Sales
Game Stores
Cape Town
08.2001 - 10.2010
- Welcomed customers and helped determine their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored workflow to improve employee time management and increase productivity.
- Answered questions about store policies and addressed customer concerns.
- Engaged with customers to build rapport and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Grd 12 - None
Lotus River High School
Ottery 01.1996 - 11.2000
Skills
Demonstrations
undefinedSoftware
Timeline
Sales Consultant, 2IC
Telkom Direct
05.2022 - Current
Assistant Manager
Cellc Direct
10.2010 - 10.2020
Cashier, Supervisor, Cash Office Assistant, Sales
Game Stores
08.2001 - 10.2010
Grd 12 - None
Lotus River High School
01.1996 - 11.2000
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