Roshaane Reid
Administrator
Eersterivier
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Assistant Librarian
City Of Cape Town
06.2022 - Current
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
- Strengthened relationships with local schools by coordinating librarian visits for student orientations and research support.
- Raised public awareness of available resources through social media posts highlighting valuable collections or upcoming events.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
- Hall booking reservations and maintenance ,contract and quote creation.
Senior Clerk
City of Cape Town
01.2019 - 05.2022
- Provides support to the immediate supervisor
- Assisting with EPWP staff, C3 notifications and works/service orders
- Booking material
- Updating work in progress information
- Creating and capturing of notifications
- Providing administrative support to management
- Dealing with routine maintenance enquiries
- Time and Attendance duties
- Error handling, capturing Leave, Filing, Fleet Management
- Vehicle checks, Filing Vehicle Checklists, reporting Vehicle faults
- Creating notifications when Service due or any fault reported
- Reporting any emergency brake downs
- Assist with PRDP application and Tags renewals
- Completing insurance claims for any accidents reported
- Monitoring complaints progress by liaising with Fleet Section.
Call Centre Agent
City Of Cape Town
01.2016 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Stand in Team leader
City of Cape Town
04.2018 - 06.2018
- Call centre Agent 2
- Answering all incoming interactions
- Identifying the nature of the enquiry
- Identifying complaints and disputes
- Accurately recording customer interaction
- Logging all calls resolved
- Logging all calls that require more
- Dealing with all complaints outside
- Escalating all enquires not resolved
- Resolving all complaints and Enquiries
- Listening attentively whilst capturing
- Asking probing questions
- Confirming customer details and requests
- Navigating on all different systems
- Recording the outcome/advice given
- Ad-hoc duties, Mobile Office, Mayors Roadshow
- Assist new agents in Incubator
- Escalations and follow up
- Taking over difficult calls
- Time and attendance
- Reporting to management
- Assisting with technical enquiries
- Managing EPWP staff.
Education
Symphony Senior Secondary - Matric- Grade 12
Name of School
BCS Bellville - Basic and Advance Computer Training Call centre training
Name of Institution
Skills
Data capturing
undefinedReferences
- Water and Sanitation, Shamus Moses, 021 444 7406, 072 212 1542
- Customer Relations Department, Simphiwe Seybokwe, 021 427 7039
Timeline
Assistant Librarian
City Of Cape Town
06.2022 - Current
Senior Clerk
City of Cape Town
01.2019 - 05.2022
Stand in Team leader
City of Cape Town
04.2018 - 06.2018
Call Centre Agent
City Of Cape Town
01.2016 - 03.2019
Symphony Senior Secondary - Matric- Grade 12
Name of School
BCS Bellville - Basic and Advance Computer Training Call centre training
Name of Institution
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