Rosemond Mushaisano Mudau

• Trained and mentored all new personnel to maximize quality of service and performance.
• Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
• Evaluated employee performance and developed improvement plans.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
• Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.

• Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
• Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
• Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
• Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.

• Established productive relationships with vendors to ensure timely delivery of quality products and services.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
• Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
• Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
• Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
• Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
• Worked with front desk to respond promptly to all guest requests.
• Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
• Placed orders for housekeeping supplies and guest toiletries.

Overseeing the hotels daily operation to ensure efficiency,employees adherence to policies and excellent customer service by managing staff, resolving issues,monitoring budget, maintaining a safe working environment, communicating with management and other staff members.

• Contract Manager: Garden Court Sandton
• City, Protea Wanderers, Protea Theme Park, Garden Court Sandton

• Supervising the overall cleanliness and operations of the hotels housekeeping department, including managing staff, creating schedules, handling budgets, monitoring inventory and maintaining hygiene standards.