ROSEMARY MAWANA
Witsand, Atlantis
Summary
Reliable waitress with great people skills. Fast, neat, cash-up accurate. Available for shifts, weekends, and busy periods. Reliable and flexible team member seeking a waitress/cleaner position. Experienced in customer service, food & beverage serving, and maintaining 5-star cleanliness standards. Fast learner, neat appearance, strong work ethic. Available for shifts, weekends, and public holidays. With a proven track record in monitoring access points, I am skilled in utilising cutting-edge security technology and surveillance systems to maintain a vigilant watch over restricted areas. My ability to handle emergency situations calmly and efficiently ensures a prompt and appropriate response when required. In addition to my technical expertise, I am adept at fostering positive relationships with employees, visitors, and vendors, creating a welcoming and secure environment. My excellent communication skills enable me to provide clear instructions and enforce access control policies with professionalism and tact. Delivers courteous customer service while supporting tourism, hospitality, and cleaning duties to a high standard. Handles cash, bookings, and guest needs with accuracy, professionalism, and a tidy approach. Maintains clean, safe, and well-presented spaces while remaining flexible for weekends, public holidays, and busy shifts.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Tourism Monitor
Table Mountain National Park (SANPARKS)
06.2024 - 03.2025
- 2. Increased tourism awareness by providing information and assistance to tourists
- 4. Managed tourist bookings to ensure seamless visitor experiences
- 1. Patrolling within the identified attractions and site areas
- 3. Reporting any crime incidents to SAPS and other relevant enforcement agencies
- 5. Maintained cleanliness in guest houses through washing and cleaning kitchens and bathrooms
- 6.Performed ironing and linen changes
- Currently I am working as TourismMonitor at Table Mountain National Park
Cleaner
Thasma Solutions (Koeberg Nuclear Power Station)
07.2019 - 12.2022
- Ensured cleanliness and contamination-free conditions throughout the facility by following established protocols.
- Thoroughlycleaningand disinfecting surfaces, equipment, and workspaces incontrolledareas, including
- Floors, walls, machinery, and instrumentation.
- Followed strict decontamination protocols to prevent spread of radioactive materials.
- Handled and disposed of hazardous and radioactive waste in compliance with regulations.
- Followed strict waste disposal guidelines to ensure compliance with safety regulations.
- RadiationProtection: Wearing appropriate personal protective equipment (PPE), such as protective clothing, gloves
- And masks, to minimize exposure to radiation and other hazards.
- Transported cleaning supplies, tools, and waste containers safely within the facility.
- Being familiar with emergency response protocols andassisting in emergency cleanup efforts if required.
- Assisting with basic maintenance tasks, such as changing light bulbs and keeping general areas in goodrepair.
Waitress
Kuai Century City Canal walk and Bayside
06.2018 - 06.2019
- Welcomingguests as they arrive at the restaurant, providingthem with menus, andguiding them to their tables.
- Engaged with guests warmly, creating a welcoming atmosphere and attentively addressing their needs from the moment they entered the establishment.
- Taking foodand beverage orders fromcustomers, listening carefully to their preferences, and accurately
- Entering the orders into the restaurant's POS (Point of Sale) system.
- Delivering orders to the correct tables, ensuring that all items are presented neatly and according to the
- Restaurant's standards. You may needto carry multiple plates and drinks at once, so physical stamina is
- Important.
- Acquired in-depth knowledge of menu items, including ingredients and preparation methods. with the menu items, including ingredients, preparation methods, andany special promotions or
- Recommendations. Being able to answer customers' questions about the menu.
- Recommended additional items such as appetizers, desserts, or specialty drinks to enhance guests' dining experience and contribute to restaurant revenue.
- Monitored guests' needs proactively, providing refills, condiments, or anything else required to ensure an enjoyable dining experience.
- Presenting the check to guests at the end of the meal, accepting payments (cash, credit cards, etc.), and
- Returning change or processing credit card transactions accurately.
- Clearing used dishes andutensils from tables promptly, resettingtables fornew guests, andensuring that the dining
- Area is clean and well-organized.
- Monitored guests' needs proactively to ensure an enjoyable dining experience. to guests' needs andproactively providingref ills, condiments, or anything else required tomake
- Their experience enjoyable.
Store Assistant/Controller
Atlantis Seafood
07.2017 - 03.2018
- Assisting customers with their inquiries, providingproduct information, andensuring they have a positive
- Provided accurate change to customers during sales transactions to ensure smooth service.
- Assisting customers with their inquiries, providing product information, and ensuring they have a positive
- Familiarizing yourself with the store's product range to provide accurate information to customers and assist them
- Receiving and unpacking merchandise deliveries, restocking shelves with products, and ensuring the store is wellorganized
- Processing customer returns and exchanges according to the store's policies.
- Keepingtrack of inventorylevels, monitoring stock movement, and conducting regular stock checks to identify
- To the best of your ability or escalating them to a supervisor if necessary.
- Reordering products as needed to maintain appropriate stock levels andprevent out-of-stock situations.
- Ensuringall products are properly labeled withprices and anyrelevant information, such as barcodes and
- Receiving and unpacking merchandise deliveries, restocking shelves with products, and ensuring the store is well organized
- Assisting with store displays and visual merchandisingto attract customers and promote specif ic products or sales.
- Familiarizing yourself with the store's product range to provide accurate information to customers andassistthem
- Discrepancies or potential shortages.
- Processing customer returns andexchanges accordingto the store's policies.
- Addressing customercomplaints or concerns ina professional and courteous manner, striving to resolve issues
- Product codes.
- Keeping track of sales data, inventory levels, andany relevant store-related information. Preparingreports for
- Management as needed
Education
Fast Food Learnership - Hospitality
TTBISA
Goodwood, WC01-2020
Senior Certificate -
Mgudlwa Senior Secondary School
Ngcobo01-2013
Skills
- Inventory Management: Ability to effectively monitor, track, and manage inventory levels to ensure optimal stock availability and prevent stockouts or overstock situations
- Attention to Detail: Being meticulous in recording stock data, conducting stock counts, and identifying any discrepancies or inaccuracies in stock records
- Cleaning Techniques: Knowledge of various cleaning methods, tools, and chemicals to maintain cleanliness and hygiene in different areas
- Attention to Cleanliness: Being committed to maintaining a clean and sanitised environment, paying attention to even the smallest details
- Physical Stamina: Possessing the ability to perform physically demanding tasks, including lifting and moving heavy objects, and standing for extended periods
- Time Management: Efficiently completing cleaning tasks within designated timeframes while maintaining quality standards
- Safety Awareness: Understanding and adhering to safety protocols, particularly when handling cleaning chemicals or working in potentially hazardous environments
- Flexibility: Being adaptable to different cleaning requirements and schedules, including occasional night shifts or weekends
- Problem-Solving: Addressing cleaning challenges and finding solutions to tackle specific cleaning issues effectively
- Excellent Communication Skills (verbal & written)
- Willing to learn
- People Management
Certification
National Senior Certificate, National Certificate: Fast Food Services, Achieved through Learnership
References
On request
Timeline
Tourism Monitor
Table Mountain National Park (SANPARKS)
06.2024 - 03.2025
Cleaner
Thasma Solutions (Koeberg Nuclear Power Station)
07.2019 - 12.2022
Waitress
Kuai Century City Canal walk and Bayside
06.2018 - 06.2019
Store Assistant/Controller
Atlantis Seafood
07.2017 - 03.2018
Fast Food Learnership - Hospitality
TTBISA
Senior Certificate -
Mgudlwa Senior Secondary School