Rosemary Madziro
Hotel Assistant
Harare
Summary
Organized and dependable Hotel Assistant with two years of experience performing diverse housekeeping, tourism and hospitality duties with accuracy and efficiency. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Professional communicator quick to report issues to supervisors to solve problems according to company policies.
Overview
2
2
years of post-secondary education
2
2
Languages
Work History
Hotel Assistant
Rainbow Towers Hotel And Conference Center
1 2021 - 02.2023
- Provided support during peak hours as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Followed food safety practices and sanitation guidelines.
- Delivered catered food and supplies to facility for on-time set-up.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift..
- Monitored food and beverage supplies, assisting with restocking when needed.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
National Diploma in Tourism And Hospitality Management - Tourism And Hospitality
Belvedere Technical Teachers College
Harare,Zimbabwe 04.2021 - 04.2023
National Certificate in Tourism and Hospitality Management - Tourism And Hospitality
Belvedere Technical Teachers College
Harare, Zimbabwe 01.2020 - 05.2020
Skills
- Guest Relations Management
- Customer Service Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving Abilities
- Complaint Handling
- Organizational Skills
- Multitasking Abilities
- Food and Beverage Knowledge
- POS System Operation
- Guest Reception
- Time Management Abilities
- Adaptability
- Front Office Operations
- Customer Service
- Written Communication
- Room Service
- Housekeeping
- Relationship Building
- Problem-Solving
- Hospitality Services
- Kitchen Cleaning
- Health Standards Compliance
References
Lecturer In Charge Tourism and Hospitality Management
Belvedere Technical Teachers College
Mrs E T Marima, +263 773 667 070
Human Resource Manager
Rainbow Towers Hotel and Conference Center
Mr R Musakwa, +263 242 774 653
Timeline
National Diploma in Tourism And Hospitality Management - Tourism And Hospitality
Belvedere Technical Teachers College
04.2021 - 04.2023
National Certificate in Tourism and Hospitality Management - Tourism And Hospitality
Belvedere Technical Teachers College
01.2020 - 05.2020
Hotel Assistant
Rainbow Towers Hotel And Conference Center
1 2021 - 02.2023
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