Rosemary Hobane
Sales Advisor
Capetown
Summary
Proven Sales Advisor at Directaxis Financial Services, adept in upselling strategies and customer relations, significantly increased sales through personalized advice and support. Excelled as a Debt Collector at Sigma, achieving high collection rates with empathetic yet firm customer service. Demonstrates promotional understanding and sales experience, driving results and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Directaxis Financial Services
Capetown
01.2017 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Debt Collector
Sigma
Capetown
07.2016 - 01.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
Education
NQF5 - Banking
Bank Seta
Capetown 04.2023
N6 - Management Assistant
Capetown College
Capetown 07.2016
N5 - Management Assistant
Capetown College
Capetown 12.2015
N4 - Management Assistant
Capetown College
Capetown 07.2015
National Certificate - Matric
Aurora Girls High School
Johannesburg 12.2010
Skills
Upselling strategies
Promotional understanding
Area background
Sales experience
Customer Relations
Product demonstrations
Timeline
Sales Advisor
Directaxis Financial Services
01.2017 - Current
Debt Collector
Sigma
07.2016 - 01.2017
NQF5 - Banking
Bank Seta
N6 - Management Assistant
Capetown College
N5 - Management Assistant
Capetown College
N4 - Management Assistant
Capetown College
National Certificate - Matric
Aurora Girls High School