Roselyn Thato Mosimane

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
• Monitored student classroom and outdoors activities to promote student safety.
• Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
• Promoted collaboration by engaging students in learning activities.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
• Prepared teaching materials and set up audio-visual equipment for lead teacher.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Distributed learning materials such as worksheets, textbooks, and group assignments.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Helped teacher prepare instructional material and displays.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Developed and implemented strategies to improve student engagement.

Welcoming of guests

Maintain a clean and healthy environment

Opening files

Maintain a good filing system

Master the phone etiquette