Roseline France
Gauteng
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Data Capturer
StatSA
Gauteng
02.2022 - 05.2022
- Entered client information into databases quickly and with minimal errors.
- Maintained files, records and chronologies of entry activities.
- Evaluated source documents to locate needed information.
- Obtained scanned records and uploaded into database.
- Sent completed entries for evaluation and final approval.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Gathered and submitted observational information in addition to required data points.
Cashier
Truwoths LTD
Gauteng
10.2017 - 02.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained organized, presentable merchandise to drive continuous sales.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Office Administrator
Numpak Corroflex
Gauteng
03.2017 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
National Senior Certificate - Grade 12
Mnyamande High School
KZN 01.2009 - 12.2012
Wholesale And Retail NQF Level 2 - Retailing
Truworths Learnership
Gauteng 02.2018 - 02.2019
Skills
Analytical and Critical Thinking
Excellent Communication
Maintains confidentiality
Inventory counts
Documentation skills
Certification
Customer service
Timeline
Data Capturer
StatSA
02.2022 - 05.2022
Wholesale And Retail NQF Level 2 - Retailing
Truworths Learnership
02.2018 - 02.2019
Cashier
Truwoths LTD
10.2017 - 02.2022
Office Administrator
Numpak Corroflex
03.2017 - 08.2017
National Senior Certificate - Grade 12
Mnyamande High School
01.2009 - 12.2012