Roselind Van Niel
Business Operations And Sales Manager
Johannesburg,GP
Summary
Dynamic Senior Business Operations Manager at Burnt Orange (Pty)Ltd, skilled in driving operational excellence and enhancing sales revenue through targeted strategies. Proven leadership in mentoring teams and resolving customer conflicts, fostering a culture of collaboration and continuous improvement. Detail-oriented with strong negotiation skills, committed to achieving sustainable growth. As a lifelong learner, I believe there is no challenge I cannot conquer.
Overview
21
21
years of professional experience
Work History
Senior Business Operations Manager
Burnt Orange (Pty) Ltd
03.2025 - Current
- Conduct market research to identify industry trends and opportunities for future growth in our industry.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Implemented solutions to improve operational performance and reduce costs across the organization by 40%.
- Oversee Marketing campaigns and promotions.
- Streamline business operations by implementing efficient processes and maximizing resource allocation.
- Manage employee challenges with empathy while offering guidance and support to ensure team cohesion for sustained performance.
- Enhance sales revenue through formulation and implementation of targeted sales strategies increasing revenue by 25% month on month.
- Manage customer relations conflicts by offering quick and fair resolutions for overall customer satisfaction and retention.
- Engage with supplier channels to ensure best product availability and processes as well as to nurture and grow relationships to secure our positioning and future growth in our industry.
- Drive compliance with country corporate laws to ensure business is conducted in alignment with our Code of Conduct.
- Assist Web Development team with information and aesthetic guideline as we expand into online sales.
Sales Manager
Business Images (Pty) Ltd
08.2020 - 02.2025
- Mitigated customer relations conflicts, promoting quick resolution and elevating client satisfaction.
- Enhanced sales revenue through formulation and implementation of targeted sales strategies resulting in 45% growth year on year until capped.
- Monitored sales team performance and provided clear communication to drive optimal performance.
- Fostered a high-performance culture by implementing incentivized targets whilst maintaining team morale to drive consistent sales achievement.
- Addressed staff challenges and provided timely support to maintain productivity and morale.
- Cultivated customer relationships while discovering new opportunities by identifying needs and delivering targeted services.
- Cultivated enduring client relationships through exceptional customer support and service excellence.
- Engaged with suppliers via relevant distribution channels to drive product campaigns and optimal processes to ensure customers satisfaction and retention.
Business Development Consultant
Business Images (Pty) Ltd
08.2013 - 07.2020
- Expanded my client portfolio by engaging with prospects via outbound calls and driving our full product portfolio ensuring successful conversions.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Utilized consultative sales strategies to assess customer requirements and propose appropriate products and services.
- Interacted with clients through telephone and email to secure successful transaction outcomes.
- I was one of few sales staff members out of a contingent expanding 60 sales people trained in all facets of our products and services making me the point of contact across a range of B2B Consumables, Managed Office Equipment Leasing including engaging with underwriters for funding as well as Corporate Sales covering IT Equipment and Peripherals, Digital and Litho Printing as well as Branded Promotional Items and Gifting.
Operations Coordinator
Digital Innovations C.C.
04.2004 - 08.2011
- Enhanced customer satisfaction by resolving issues in a timely manner.
- Coordinated logistics activities including transportation arrangements, warehousing solutions and providing lead times for deliveries.
- Collaborated with managers to evaluate needs and optimize operational plans.
- Maintained accurate Administration and Financial records in compliance with business requisites.
Education
Certificate in AI For Business Professionals - IT
HP Life
04.2001 -
Certificate For Effective Leadership - Business
HP Life
Johannesburg 04.2001 -
Certificate in Supplies - IT
HP University
Johannesburg, South Africa 04.2001 -
Diploma in Bookeeping And Accounting -
KIB Accounting
04.2001 -
Skills
Sales and Business Development
Leadership
Excellent Witten and Verbal Communication in English and Afrikaans
Detail Orientated
Business Writing
Business Acumen
Negotiation
Operational excellence
Operations management
Sales operations
Pricing strategy
Proactive
Organizational development
Strategic partnerships
Timeline
Senior Business Operations Manager
Burnt Orange (Pty) Ltd
03.2025 - Current
Sales Manager
Business Images (Pty) Ltd
08.2020 - 02.2025
Business Development Consultant
Business Images (Pty) Ltd
08.2013 - 07.2020
Operations Coordinator
Digital Innovations C.C.
04.2004 - 08.2011
Certificate in AI For Business Professionals - IT
HP Life
04.2001 -
Certificate For Effective Leadership - Business
HP Life
04.2001 -
Certificate in Supplies - IT
HP University
04.2001 -
Diploma in Bookeeping And Accounting -
KIB Accounting
04.2001 -