Rosel Liebenberg
Bloemfontein
Summary
Dynamic Case Manager and Admin Manager with strengths in patient care monitoring and staff scheduling. Drives compliance and quality assurance through meticulous oversight of billing and coding processes. Fosters strong patient interactions and resolves discrepancies to enhance service delivery.
Overview
17
17
years of professional experience
Work History
Case Manager and admin manager
Cure day hospital
Bloemfontein, South Africa
08.2016 - Current
- Monitored patient care standards for quality
- oversee admissions
- check CPT code and ICD10 coding
- Submit accounts to medical aid
- update cases to medical aids
- update sent to medical aid
- see that billing is correct
- Arrange auth and see that codes are approved
- resolved discrepancies in accounts
- contact with patient
- Managed staff schedules and assignments
- Handled off-duty staff scheduling
- problem handeling betwee personel
- Managed cash transactions accurately
- Verified payment transactions against records
- verified patient information during admissions
- quotations for private patients
Case Management Officer and Stock
Citymed Bloemfontein
Bloemfontein, South Africa
07.2009 - 07.2016
Processed patient authorisations for medical treatments
Update cases to medical aid
Oversaw account management to ensure accuracy and compliance with regulations
Contact with patients
Help at reception
Managed the theatre list to ensure accurate scheduling
Follow up on unpaid accounts
Managed accounts to ensure accuracy and compliance
Managed stock ordering process to maintain product availability for patient needs
Developed stock sheets for efficient inventory management
Resolved supplier issues to secure timely deliveries and minimise disruptions
Intruduces new stock to doctors
Oversaw consignment stock processes for efficient tracking
Conducted stock counts to ensure inventory accuracy
Education
Diploma of Higher Education - Nursing
Medi clinic
Bloemfontein, FS1997
Skills
- Patient care monitoring
- Medical coding
- Account management
- Patient interaction
- Inventory management
- Compliance management
- Problem resolution
- Staff scheduling
- Medical billing
- Authorization processing
- Case documentation
- Complex case handling
- Communication skills
- Quality assurance
- Client relationship management
- Case Management
- Case progress reviewing
- Empathetic listening
- Case assessments
- Compassionate communication
- Patient advocacy
- Crisis Intervention
- Patient record systems
- Self-awareness
- Interpersonal skills
- Mental health support planning
- Data protection compliance
Timeline
Case Manager and admin manager
Cure day hospital
08.2016 - Current
Case Management Officer and Stock
Citymed Bloemfontein
07.2009 - 07.2016
Diploma of Higher Education - Nursing
Medi clinic