Summary
Overview
Work History
Education
Skills
Rolesassigned
Personal Information
Sex
Languages
References
Extracurricular Activities
Affiliations
Languages
Timeline
Generic
ROSE OKUTOYI

ROSE OKUTOYI

Nairobi Municipality

Summary

Responsible professional offering solid background and strong attention to detail. Effectively coordinates resources to resolve customer concerns and deliver timely service. Capitalizes on opportunities to enhance satisfaction, boost revenue, and streamline processes. Adept at advising customers on optimal selections based on individual requirements and preferences. Efficient Customer Service Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer relationship management, complaint resolution, and data entry. Excel at communication, problem-solving, and time management, ensuring top-notch service delivery in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Clerk

PZ Cussons
Nairobi Municipality
02.2021 - Current
  • Worked closely with management team to implement strategies that would result in increased sales volume. This includes: Daily sales report, daily stock status report for commercial and production use, customer purchase periodic compliance.
  • Processed customer orders and payments accurately and promptly.
  • Collaborated with other departments on special projects as needed such as production and Quality Assurance.
  • Resolved customer complaints in a timely manner, like returns and deliveries.
  • Provided product knowledge to customers through verbal communication and written correspondence.
  • Participated in team meetings to discuss strategies for improving customer service processes.
  • Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
  • Assisted commercial in selecting appropriate products or services to meet their needs and targets.

Warehouse Worker

LC Waikiki
Nairobi Municipality
03.2019 - 07.2020
  • Organized warehouse space for efficient storage of products.
  • Received and tracked incoming inventory shipments.
  • Maintained accurate inventory records using computerized tracking systems.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Verified accuracy of incoming shipments against purchase orders.
  • Operated scanners, computers, and other equipment to track orders.
  • Identified discrepancies between physical count and computer data.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected incoming shipments for damage or discrepancies.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used digital database to keep records of units and stock moved.
  • Used scanners to track parcel information, condition or receipt.

Supply Chain Intern

PZ Cussons East Africa
Nairobi Municipality
09.2019 - 12.2019
  • Created reports that tracked inventory levels and monitored warehouse capacity to control production.
  • Provided support during the implementation phase of new design specifically for managing inventory levels in the warehouses.
  • Developed forecasting models for predicting future requirements based on historical sales data.
  • Analyzed customer demand patterns to determine optimal stock levels and adjust production schedules accordingly. I developed periodic customer purchase compliance.
  • Strengthened integrity, developing organization systems for records, reports and agendas.

Education

Diploma in Supply Chain Management - Supply Chain Management

Kiambu Institute of Science And Technology
Kiambu
09-2024

Certificate in Secondary Education -

St. Anne’s Nzoia Girls Secondary School
01.2015

Certificate in Primary Education -

St. Anne’s Girls Mumias
Mumias
01.2011

Some College (No Degree) - Driving And Computer Studies

Petanns Institute of Business Studies
Nairobi

Skills

  • I am conversant with SAP- ECC operation system
  • Customer service excellence
  • Product Knowledge
  • Sales closing
  • Records Management
  • Inbound and Outbound Calling
  • Report Generation
  • Call Management
  • Data Collection
  • Data Entry
  • Conflict Mediation
  • Adaptive team player
  • Office equipment proficiency
  • Call Center Operations
  • Customer Service
  • Dispute Resolution
  • Stock management
  • Order Fulfillment
  • Computer Proficiency

Rolesassigned

  • Booking orders and order booking
  • Processing debit and credit documents
  • Preparation of sales reports
  • Closing orders to track lost sales
  • Warehouse capacity utilization
  • Invoicing
  • Receiving of market returns, SLOB clearance.
  • Preparing returns report.
  • Clearing 3PL i.e., after deliveries

Personal Information

  • Hobbies: Travelling, Role-playing games, Volunteering
  • Date of Birth: 09/19/96
  • Nationality: Kenyan

Sex

Female

Languages

  • Kiswahili
  • English

References

  • Daniel Flexi, 0757629973, daniel@flexi-personnel.com
  • Kennedy Njuguna, 0727393190, kangethe695@gmail.com
  • Tabitha Muema, 0723725948, tabbymwema@gmail.com

Extracurricular Activities

Charity work, In March 2020 we started Joh Mistari Initiative to visit children’s homes. They include: Shadow mountain children’s home – kariobangi’, Sidon children’s home - Zimmerman

Affiliations

  • Act of compassion, visiting children homes

Languages

Swahili
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Clerk

PZ Cussons
02.2021 - Current

Supply Chain Intern

PZ Cussons East Africa
09.2019 - 12.2019

Warehouse Worker

LC Waikiki
03.2019 - 07.2020

Diploma in Supply Chain Management - Supply Chain Management

Kiambu Institute of Science And Technology

Certificate in Secondary Education -

St. Anne’s Nzoia Girls Secondary School

Certificate in Primary Education -

St. Anne’s Girls Mumias

Some College (No Degree) - Driving And Computer Studies

Petanns Institute of Business Studies

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ROSE OKUTOYI