Rose Mvita
Pretoria
Summary
Energetically drove sales targets at H&M France by excelling in customer service and leveraging expert knowledge on sales trends. Demonstrated exceptional problem-solving abilities and teamwork, significantly enhancing client satisfaction and loyalty at Momentum. Achieved remarkable first-call resolution rates, showcasing strong verbal communication and time management skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M France
12.2022 - 06.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Short term insurance
Momentum
06.2022 - 12.2022
- Developed customized strategies for clients, leading to increased efficiency and effectiveness in their operations.
- Utilized strong analytical skills to interpret complex data sets, translating findings into actionable insights for clients'' businesses.
- Assisted clients in identifying opportunities for growth and expansion by conducting market research and competitive analysis.
- Managed clients accounts
- Built strong relationships with clients through regular communication and follow-up, fostering trust and loyalty.
Call Center Representative
Crisis On Call
03.2021 - 11.2021
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor of Arts - Psychology
University Of Pretoria
Pretoria, Gauteng 12.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Verbal/written communication
- Sales trends
Timeline
Sales Associate
H&M France
12.2022 - 06.2023
Short term insurance
Momentum
06.2022 - 12.2022
Call Center Representative
Crisis On Call
03.2021 - 11.2021
Bachelor of Arts - Psychology
University Of Pretoria
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