Rose Mokatsane
Bloemfontein
Summary
Dynamic and detail-oriented professional with extensive experience in medical billing and office administration at Pelonomi Private Hospital. Proven ability to enhance office efficiency through exceptional organization and communication skills. Adept at managing electronic health records and ensuring timely billing, contributing to improved reimbursement processes. Committed to delivering outstanding customer service.
Overview
2026
2026
years of professional experience
Work History
Office Secretary
Dr Ntswaki Setlaba Inc.
05.2024 - Current
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Liaised with external vendors to maintain necessary business relationships for efficient office management.
Confirmation Coordinator/Medical Billing Assistant
Pelonomi Private Hospital
2019 - 2022
- Managed electronic health record systems to ensure accurate patient data retrieval and updates.
- Liaising the medical aid to confirm los and cpt
- Liaising with doctors for motivation, xray and pathology
- Receiving correspondence daily from the medical aid
- Billing casualty and ward files
Receptionist Administrator
Netcare Universitas Hospital
2014 - 2019
- Admissions and discharges of patients
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Switchboard Operator
Receptionist Administrator
Netcare Kroon Hospital
03.2012 - 07.2014
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating smooth information flow and collaboration.
- Handled incoming calls and inquiries, providing accurate information and directing requests appropriately.
Education
No Degree - Software Systems
Boston Business College
Bloemfontein, South AfricaSenior Certificate - Mathematical Sciences
Mampoi High School
Free State12-2005
Skills
- Billing and invoicing
- Computer Literate
- Organization and time management
- Excellent communication skills
- Customer service
- Attention to detail
Timeline
Office Secretary
Dr Ntswaki Setlaba Inc.
05.2024 - Current
Receptionist Administrator
Netcare Kroon Hospital
03.2012 - 07.2014
Confirmation Coordinator/Medical Billing Assistant
Pelonomi Private Hospital
2019 - 2022
Receptionist Administrator
Netcare Universitas Hospital
2014 - 2019
No Degree - Software Systems
Boston Business College
Senior Certificate - Mathematical Sciences
Mampoi High School