Rose Lukusa
Cape Town
Summary
Seasoned Hostess Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.
Overview
3
3
years of professional experience
Work History
Service Excellence/Hostess Manager
Salon /Test kitchen restaurant
Cape Town
03.2022 - Current
- Collaborated with managers from other departments to coordinate large parties or events.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
• Ensure wellbeing of staff , and overall
Customer Service
Waitress Supervisor
Salon restaurant
Cape Town
03.2022 - Current
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
• Interpersonal skills development
Education
Bachelor of Arts - Hospitality Administration And Management
UDEMY
USA03-2026
High School Diploma -
Bosmansdam
Cape Town 02-2021
Skills
- Guest relations
- Sales promotion
- Employee scheduling
- Reservation management
- Communication
- Data analysis
- Problem Solving
- Interpersonal Skills
Languages
English
First Language
French
Elementary
A2
Portuguese
Intermediate
B1
Spanish
Beginner
A1
Timeline
Service Excellence/Hostess Manager
Salon /Test kitchen restaurant
03.2022 - Current
Waitress Supervisor
Salon restaurant
03.2022 - Current
Bachelor of Arts - Hospitality Administration And Management
UDEMY
High School Diploma -
Bosmansdam