ROSE CHOLO
Germiston
Summary
Warehouse administrator and customer service professional with hands-on experience in WMS, inventory control, billing, and delivery coordination. Maintains accurate records, supports inbound and outbound operations, and handles client queries, invoices, and reports with strong attention to detail and dependable follow-through.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Rhenus Logistics
Johannesburg
05.2025 - Current
- Inventory Management: Oversee daily warehouse operations and maintain accurate inventory records using Warehouse Management Systems (WMS). Ensure all incoming and outgoing transactions are properly tracked and deliveries follow the planned schedule.
- Documentation: Manage all warehouse records, including shipping and receiving logs, bills of lading, and purchase orders. Generate regular reports for management and clients.
- Staff Management: Ensure compliance with safety protocols and support efficient warehouse operations. Promote a positive and productive team environment.
- Process Improvement: Identify and report discrepancies through Non-Conformance Reports (NCRs). Enforce warehouse policies to improve efficiency and productivity.
- Monthly Invoicing & Billing: Update billing templates, upload charges, and generate tax invoices. Send invoices to clients, issue credit memos, resolve billing errors, track expenses, and maintain organized financial records.
- Key Responsibilities
Customer Service Representative
DB Schenker
07.2015 - 04.2025
- Warehouse & Inventory Support: Managed transfer orders for fast-moving stock and led daily team meetings to align on operations. Prioritized urgent orders and resolved stock issues like shortages or damages.
- Clerical & Delivery Coordination: Booked delivery slots, received and inspected inbound shipments, and ensured inventory matched both system and physical stock records.
- Customer Service: Handled high volumes of calls and emails, identified customer needs, resolved complaints, and followed up to ensure satisfaction. Maintained accurate records of interactions and processed customer accounts.
- Billing & Reporting: Managed weekly and monthly invoicing, uploaded billing data, and compiled daily reports for clients.
- Key Responsibilities
Cashier
GAME STORE
Boksburg
01.2012 - 04.2015
- My duties centered on providing customer service and handling cash transactions.
Cashier
PICK & PAY
Birchleigh
01.2012 - 04.2013
- At the above-mentioned company, I served as a cashier and executed given tasks thereof.
Data Typist (Volunteer)
SAPS - South African Police Service
12.2009 - 06.2010
- I was responsible for processing dockets to system and typing memos and letters.
Call Center Agent
Long Term Insurance Lifestyle Financial Services Provider
11.2008 - 12.2009
- My duties involved offering short-term and long-term loans, as well as home loans, to customers.
Education
Certificate - Real Estate (NQF Level 4)
ATASA (The African Training & School of Auctioneering)
01-2011
Information Literacy & Computer Skills Programme -
Ekurhuleni Municipality & University of Witwatersrand
01-2005
Senior Certificate (Grade 12) -
Tembisa Secondary School
01-2004
Skills
- Warehouse Management Systems (WMS): Experienced in SAP for core warehouse tasks, including:
- Inbound and outbound uploads
- Creating transfer orders
- Posting goods movements
- Handling internal stock transfers
- Generating inventory reports
- Performing cycle counts and ensuring system accuracy
- Warehouse Management Systems (WMS): Skilled in Cargo Wise for key warehouse operations, including:
- Inbound GRV processing and finalization
- Generating warehouse orders for dispatch
- Stock transfers and adjustments
- Posting periodic billing charges and costs
- Creating transport job documents and delivery dockets
- Cancelling orders or lines
- Parcel Perfect System: Experienced in parcel tracking and distribution Tasks included capturing and indexing Proof of Delivery (POD), linking references to waybills, tracking consignments, handling client queries, and printing tripsheets
REFERENCES
- Linda, Badenhorst, Customer Service Manager, 0833100167, Rhenus Logistics
- Sello, Maboye, Warehouse Supervisor, 0828362737, DB Schenker Logistics
- Thandi, Dube, Supervisor, 0118232070/2100, Game Store Boksburg
- M I, Kekana, Senior Data Typist, 0113938696/0639548585, SAPS
- Sharon, Kitching, Manager, 0824612600/0861562673, Lifestyle Financial Service
- Buyi, Supervisor, 0113913965, Pick 'n Pay Store
ORGANIZATION INVOLVEMENT
YES (YOUTH EMPOWERING SERVICE) Disciplinary Committee, 2005, 2005, Participated in life skills development, focusing on self-awareness, assertiveness, communication, goal setting, decision-making, entrepreneurship, and personal finance.
Timeline
Customer Service Agent
Rhenus Logistics
05.2025 - Current
Customer Service Representative
DB Schenker
07.2015 - 04.2025
Cashier
GAME STORE
01.2012 - 04.2015
Cashier
PICK & PAY
01.2012 - 04.2013
Data Typist (Volunteer)
SAPS - South African Police Service
12.2009 - 06.2010
Call Center Agent
Long Term Insurance Lifestyle Financial Services Provider
11.2008 - 12.2009
Certificate - Real Estate (NQF Level 4)
ATASA (The African Training & School of Auctioneering)
Information Literacy & Computer Skills Programme -
Ekurhuleni Municipality & University of Witwatersrand
Senior Certificate (Grade 12) -
Tembisa Secondary School