Management Position
Rose Button
Sales Consultant
Sasolburg
Summary
I have been Teller/Bulk Teller and Treasury Custodian from 2011 until 2017.
From 2017 July I was in a customer service clerk until 2023 March.
In April 2023 became a sales consultant until current.
Overview
2026
2026
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Teller
Absa Bank
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Customer Service Clerk
Absa Bank
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Streamlined the customer service process for increased efficiency and improved response times.
Sales Consultant
Absa Bank
04.2023 - Current
- Guided clients in choosing suitable products tailored to their specific needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Higher Certificate In Banking - Banking And Finance
Milpark Business Education
JohannesburgSkills
Cash handling
Certification
Higher Certificate in Banking
Interests
Timeline
Sales Consultant
Absa Bank
04.2023 - Current
Higher Certificate in Banking
11-2019
Regulatory Examination RE
03-2017
Teller
Absa Bank
Customer Service Clerk
Absa Bank
Higher Certificate In Banking - Banking And Finance
Milpark Business Education
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