Management Position
Rose Button
Sales Consultant
Sasolburg
Summary
I have been Teller/Bulk Teller and Treasury Custodian from 2011 until 2017.
From 2017 July I was in a customer service clerk until 2023 March.
In April 2023 became a sales consultant until current.
Overview
2026
2026
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Teller
Absa Bank
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Customer Service Clerk
Absa Bank
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Streamlined the customer service process for increased efficiency and improved response times.
Sales Consultant
Absa Bank
04.2023 - Current
- Guided clients in choosing suitable products tailored to their specific needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Higher Certificate In Banking - Banking And Finance
Milpark Business Education
JohannesburgSkills
Cash handling
Customer relationship building
Cash handling and management
Financial advising
Drawer balancing
Fraud detection
Exceptional customer service
Excellent time management skills
Listening and comprehension
Certification
Higher Certificate in Banking
Interests
Timeline
Sales Consultant
Absa Bank
04.2023 - Current
Higher Certificate in Banking
11-2019
Regulatory Examination RE
03-2017
Teller
Absa Bank
Customer Service Clerk
Absa Bank
Higher Certificate In Banking - Banking And Finance
Milpark Business Education