Rosa Phutsi Kekana
CUSTOMER SERVICE REPRESENTATIVE
Pretoria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CITY LODGE HOTEL
Lynnwood Manor Pretoria
01.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Shop Attendant
Chateau Gateaux
Lynnwood Manor Pretoria
09.2017 - 12.2022
- Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Supported loss prevention efforts by closely monitoring the sales floor for suspicious activity or theft attempts.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
WAITRESS
TASHAS RESTAURANT
Sandton City Johannesburg
02.2015 - 07.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Housekeeper
HILTON HOTELS
Sandton City Johannesburg
02.2011 - 02.2014
Education
Certificate - Fire Prevention And Safety Technology
ABSOLUTE HEALTH SERVICES
KEMPTON PARK 07.2023 - 07.2023
CUSTOMER SERVICE CERTIFICATE - Customer Service
KZN BUSINESS COLLEGE
DURBAN 05.2022 - 06.2022
Certificate - *FIRST AID
ABSOLUTE HEALTH SERVICES
KEMPTON PARK 07.2023 - 07.2023
Skills
Paperwork Processing
Report Generation
Information Security
Call Management
Filing
Customer Relations
Additional Information
REFERENCES. Contact details city lodge hotel manager
Kabelo Chauke : 0769051770
Chateau Gateaux manager
Tino marwisa:0786434916
Timeline
Certificate - Fire Prevention And Safety Technology
ABSOLUTE HEALTH SERVICES
07.2023 - 07.2023
Certificate - *FIRST AID
ABSOLUTE HEALTH SERVICES
07.2023 - 07.2023
Customer Service Representative
CITY LODGE HOTEL
01.2023 - Current
CUSTOMER SERVICE CERTIFICATE - Customer Service
KZN BUSINESS COLLEGE
05.2022 - 06.2022
Shop Attendant
Chateau Gateaux
09.2017 - 12.2022
WAITRESS
TASHAS RESTAURANT
02.2015 - 07.2017
Housekeeper
HILTON HOTELS
02.2011 - 02.2014