Rosane Bianca Scorgie
Admin Clerk
Durban,Kwazulu Natal
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Focused Administrative Clerk with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
GRV Clerk and Warehouse Supervisor
Hasmart Pty Ltd
Durban, KwaZulu-Natal
02.2023 - 07.2023
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Technical Co-Ordinator
Trojan Telematics (Pty) Ltd.
Johannesburg
01.2021 - 10.2021
- Managed maintenance procedures to keep networked devices performing optimally.
- Managed projects, ticketing and CRM tracking to document support and control workflows.
- Handled escalated calls for technical support to back up team members.
- Organized procedures for supporting hardware, software and mobile devices for users.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Set schedules for preventive maintenance and on-site repairs.
- Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
- Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
- Arranged installations with associated resource management and schedule coordination.
- Created and implemented contingency plans to address potential risks.
- Partnered with project team members to identify and quickly address problems.
- Wrote, updated and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
Administrative Clerk
Bidvest Services (Pty) Ltd.
Johannesburg
07.2016 - 03.2018
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Verified customer information for orderly, up-to-date online systems.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Used [Software] and [Software] to create presentations, reports and spreadsheets.
Director /Administrative Office Manager
Rose Roy & Family (Pty) Ltd.
Johannesburg
06.2013 - 06.2016
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
Administrative Operational Support
First National Bank
Johannesburg
12.2006 - 06.2012
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Afrikaans-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Afrikaans-speaking customers.
Education
High School Diploma -
Willow Crescent Secondary School
Johannesburg 01.1996 - 12.2000
No Degree - Computer And Information Sciences
Eldorado Park Computer Training School
Johannesburg 04.2001 -
No Degree - Accounting
Sage Pastel Partner Intermediate
Johannesburg 04.2001 -
Skills
Strategic planning
Timeline
GRV Clerk and Warehouse Supervisor
Hasmart Pty Ltd
02.2023 - 07.2023
Technical Co-Ordinator
Trojan Telematics (Pty) Ltd.
01.2021 - 10.2021
Administrative Clerk
Bidvest Services (Pty) Ltd.
07.2016 - 03.2018
Director /Administrative Office Manager
Rose Roy & Family (Pty) Ltd.
06.2013 - 06.2016
Administrative Operational Support
First National Bank
12.2006 - 06.2012
No Degree - Computer And Information Sciences
Eldorado Park Computer Training School
04.2001 -
No Degree - Accounting
Sage Pastel Partner Intermediate
04.2001 -
High School Diploma -
Willow Crescent Secondary School
01.1996 - 12.2000
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Marius SnymanMarius Snyman
Project Manager/Site Agent at Basil Read (Pty) Ltd/ CODEVCO (Pty) LtdProject Manager/Site Agent at Basil Read (Pty) Ltd/ CODEVCO (Pty) Ltd