Rosalie Ndlovu

Review and process contractor profiles on PP360 and Navigator+ for engagement, termination, etc.
Creating NEW contractor companies, positions, and incumbents on Navigator+.
Ensure document control by adhering to document control policies and effective retrieval of documents for future reference.
Change and/or update contractor employee and company details on Navigator+ and SAP such as marriage certificates, incorrect ID numbers, surnames or names, work permits, etc.
Assist contractor walk-ins with PP360 related HR queries at the reception desk.
Operate Honeywell and Morpho security system at reception desk
Review Contractor Manpower plans on PP360
Attend to queries and provide timely feedback to ensure efficient problem resolution and customer satisfaction (walk-ins, Telephonically, TEAMS, etc)
Provide assistance in accordance with company policies to the Supervisor and co-workers when instructed or during the absence of the responsible person to ensure achievement of functional objectives.

• Managing standard HR administrative practices such as new hired Financial Advisors/Tied sales agents, terminations, transfers, promotions, bonuses, payroll, to know what is expected on standard administrative process and keep within deadlines as determined from time to time
• Assisting with the ongoing support and training arrangement for Tied Sales Agents
• Resolving of grievances and complaints
• Detailed knowledge and understanding of HR business processes, required documentation and information along with link to PeopleSoft and other HR administration (hire, termination, transfer, increase, promotion, bonus, benefits, changes/withdrawal, independence, leave pay, overtime, LILO and expense)
• Contribute to the provision of a comprehensive admin
• Service through the correct interpretation & application of procedures to optimize delivery
• Deliver on agreed performance objectives according to set procedures and service level agreement
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines
• Plan and organize own work routine and task execution in an effective and efficient manner to reach agreed performance objectives
• Proactively identify problems, apply known solutions in line with procedural guidelines and escalate unresolved problems
• Report on transactional activities within set guidelines to provide timely information for decision making in area of accountability
• Implementing new company policies and engaging with business managers as Human capital to ensure that they are compliant
• Clear understanding of the Human capital value chain and how it impacts the organization
• Utilize a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets, and databases
• Activate Financial Advisor and Tied sales agent Agreements
• Activate Tied Broker agreements
• Portfolio maintenance
• Provide advice when required
• Branch visits to provide training and guidance on our process
• Transcribe Process Guides
• Reviewed onboarding processes regularly, identifying and correcting deficiencies.

• Activation of Broker agreements
• Maintenance of Broker information
• Gathered, organized and input information into digital database.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Collected, arranged, and input information into database system.
• Assist clients with general Broker related queries
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports to suggest corrective actions and process improvements.

• Verifying Broker, Financial Advisor and Entrepreneur Agreements are completed and signed by designated Onboarding Administrator
• Verifying if all Sales agents are registered under the correct Financial Service Provider license on FSCA website
• Compiling monthly Recons for activated agreements in Liberty
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Administered auditing program to address risks and evaluate compliance with regulatory requirements.
• Followed established auditing processes to meet internal and regulatory requirements.
• Assessed internal control risks of network through information system audits.
• Performed observations and evaluated supporting documents to supplement audit findings.