Rorisang Makoe
Kempton Park,Gauteng
Summary
Experienced HR Operations Specialist with a focus on optimizing efficiency through expertise in Workday, Microsoft Office, and strong organizational abilities. Effective communication skills, time management, administrative proficiency, and a commitment to delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Global HR Specialist
IG MARKETS SA
01.2023 - 06.2024
- Enhanced HR query resolution with ticketing system, successfully managing 1,200+ requests and increasing efficiency by 30% and within agreed timeframes
- Provide accurate and timely advice on HR processes and policies
- Assisted Senior Specialists with designing new employee lifecycle processes
- Reviewed and improved existing employee lifecycle processes
- Manage HR data entry and processing HR transactions from employee life cycle scope in our HR data system (Workday)
- Manage preparation, signing and distribution of accurate HR letters and documents
- Maintaining employee files via online archive
- Acted as first point of contact to IG Employees, Line Managers and HR Business Partners on using HR ticketing system (Ask HR Portal)
- Acted as SME in HR projects within assigned area of responsibility
- Worked hand in hand with team members located in various countries.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Followed all company policies and procedures to deliver quality work.
- Monitored industry trends to adapt strategies accordingly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Recruitment Admin Coordinator
IG MARKETS SA
04.2022 - 12.2022
- Screening resumes and applications, and updating candidates on hiring processes
- Schedule in-house and external interviews
- Determined minimum qualifications, and experience criteria for each position via telephone
- Provided screening reports to recruiters
- Liaised with recruiters on specific position requirements.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Administrator
Faria Capital Advisors
08.2019 - 01.2022
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Onboarding new clients, maintaining existing accounts
- Create and update records and databases with personnel, financial and other data
- Interacting with clients on new business offerings
- Interacting with Directors and carrying out their requests
- Maintains office services by answering/making calls, maintenance of electronic and hard copy filing system, handle requests for information and data, resolve administrative inquiries, correspondence maintenance
- Assigning and monitoring clerical functions
- Interpreted management directives to define and document administrative staff processes
- Employed proven problem-solving techniques to resolve issues quickly and effectively
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Adapt to workflow changes and implemented continuous process improvements to overcome obstacles.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Targeted new customers to grow geographic reach and increase revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Human Capital Assistant
Primedia Broadcasting
04.2018 - 05.2019
- Schedule meetings, interviews, HR events and maintained agendas
- Conduct ITC and reference checks
- Coordinate administration and diary scheduling of new staff for Induction and values training
- Prepare all human resource documentation, including new hire letters, employee contracts and corporate policies
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Scheduling of probationary meetings
- Minute taking
- Reconciliation of leave applications
- Coordinate Human Capital Committee Meetings
- Collate all training invoices and training attendance registers for capturing
- Maintaining employee information by entering and updating employment and status-change data
- Maintaining employee confidence and protects operations by keeping human capital information
- Provided secretarial support by entering, formatting, and printing information
- Processing of documentation and preparing reports relating to personnel activities staffing
- Providing payroll information and resolve any payroll errors
- Overseeing completion of compensation and benefit documentation
- Oversaw exit interviews and off-boarding process for resigned and terminated employees
- Keep up to date with latest HR trends and best practice
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Call Centre Agent
Tracker Connect
07.2011 - 03.2018
- Providing customers with organization's service and product information
- Identifying, escalating priority issues and reporting to high level management
- Routing inbound calls to appropriate resources
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Handling and resolving customer complaints regarding product sales to customer service problems
- Completing call notes and call reports as necessary and updating them in CRM
- Managing administration, communicating, and coordinating with internal departments
- Interacting with Sales Reps and assisting with their requests
- Complete call logs walk ins and reports.
Human Resources Intern
Ekurhuleni Metropolitan Municipality
06.2010 - 06.2011
- Report writing, comparison of Equity Act & company policy
- Assisting with office activities and operations, minute taking, filing, budget monitoring etc
- Prepared Word, Excel, and PowerPoint documents
- Compilation of employment equity stats
- Review and distribute company policies in digital formats or hard copies
- Participate in organizing company events and careers days
- Address employee queries
- Tracked progress, deadlines, and priorities of all projects
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail
- Improved organizational filing systems for confidential employee records, resulting in improved.
Education
Diploma Human Resources Management - Human Resources Management
Alison Online
Online01.2021
Diploma - Human Resources Management
Vine College
Pretoria, South Africa04.2010
High School Diploma -
Sir Pierre Van Ryneveld High School
Kempton Park, South Africa01.2007
Skills
- Quality Assurance
- Root Cause Analysis
- Supply Management
- Customer Relations
- Documentation Management
- Proficient in Workday
- Effective Communication
- Task Prioritization
- Organizational Skills
- Problem-solving aptitude
- Time management abilities
- Reliability
- Adaptability and Flexibility
- Professional Demeanor
- Team building
Accomplishments
- Achieved effective updates by introducing One note for HR updates, process changes tasks.
References
Available upon request
Languages
English
Upper intermediate (B2)
Timeline
Global HR Specialist
IG MARKETS SA
01.2023 - 06.2024
Recruitment Admin Coordinator
IG MARKETS SA
04.2022 - 12.2022
Administrator
Faria Capital Advisors
08.2019 - 01.2022
Human Capital Assistant
Primedia Broadcasting
04.2018 - 05.2019
Call Centre Agent
Tracker Connect
07.2011 - 03.2018
Human Resources Intern
Ekurhuleni Metropolitan Municipality
06.2010 - 06.2011
Diploma Human Resources Management - Human Resources Management
Alison Online
Diploma - Human Resources Management
Vine College
High School Diploma -
Sir Pierre Van Ryneveld High School
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