Summary
Education
Skills
Work History
Overview
Receptionist
Ropafadzo Shantel Sharara

Ropafadzo Shantel Sharara

Housekeeping Supervisor
Pretoria,GP

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Education

High School Diploma -

Nemakonde High School
Zimbabwe
01.2010 - 11.2012

Skills

Business Development

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Work History

Housekeeping Supervisor

DBright Guest Lodge
Pretoria, Gauteng
02.2021 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Housekeeper

Tshedza Guest House
Pretoria, Gauteng
06.2017 - 07.2020
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Overview

3
3
years of post-secondary education
8
8
years of professional experience

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Ropafadzo Shantel ShararaHousekeeping Supervisor