Summary
Overview
Work History
Education
Skills
Certification
References
ATTRIBUTES
Timeline
AccountManager
Rookaya Ebrahim

Rookaya Ebrahim

Business Lecturer/ Teacher
Durban

Summary

With a resume that ranges from Management within the Aviation corporate sector to Training roles and Teaching in Saudi Arabia, I see opportunity of varying projects as a journey of lifelong learning. Having gained experience over the years in the corporate industry, providing the best customer service and support to businesses. I have worked in diversity, nationally and internationally with teams from across Africa and America. Solid experience in coordinating major events (All Africa Games, Rugby World Cup, and presidential inaugurations) and working with VIPs such as Michael Jackson, Brad Pitt, Manchester United Football Club, and many Ministers & Bollywood stars Leadership, innovation and communication skills formed the foundation of my highly successful and progressing career. I believe in the motto, “Do it right the first time.” For me, new positions enhance my personal growth and development. I am open to new tasks and challenges and not fazed by the need to be dedicated or go the extra mile to meet company objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience
15
15
Certifications

Work History

Guest Relations Management Lecturer

College of Excellence
06.2021 - 08.2021
  • Prepare online lessons and assessments
  • Collaborate with other campus instructors being nominated as part of the Exam Quality Assurance Team
  • Provide feedback to students on graded assignments
  • Follow up with students on outstanding work
  • Prepare online quizzes to stimulate and create understanding of lesson taught
  • Attend online PDP’s

Business Lecturer / Events Management

Niagara College
02.2018 - 07.2020
  • Participate in the development of the course curriculum and produce high quality teaching and learning resources
  • Integrate and use technology to enhance teaching and learning in the classroom
  • Develop lesson plans, course outlines and teach in accordance with the College practices
  • Develop a variety of assessment tools and assess student work
  • Maintain records of student achievements and report results of student assessments
  • Oversee and ensure compliance with the Saudi Skills Standards internal verification process and assume the role of the internal verifier for the Business programs
  • Interact with people at all levels of the organization

Teacher

Al Khaleej Training and Education
08.2013 - 02.2018
  • Experience in teaching elementary level students – English, Math, Science, Social Studies
  • Hours per week – 24 Contact hours
  • Conduct assessments, both Summative and Formative as well diagnostic testing
  • Facilitate Parent Orientation Meetings
  • Classroom Management
  • Facilitate and Coordinate student Field Trips

Training and Consulting

Connect the Dots Training and Consulting
06.2009 - 11.2013
  • Provide on-boarding training
  • Emergency and Disaster Management skills
  • Emergency Response Plan Training
  • Provide Soft Skills Training
  • Customer Care Training
  • Age Group of Students – 25 – 30-year

VIP/Client Service Manager

Airports Company South Africa
09.1996 - 07.2008
  • Oversee all Operational requirements within Airport Terminals, Airside and Landside Operations
  • Resource Planning
  • Capacity Management
  • Facilitation of all dignitaries, VIP, CIP, Celebrities and Ambassadors
  • Manage and resolve all stakeholder complaints on the airport
  • Contract management of all Service providers
  • HR Management of staff reporting to me
  • Budget Management of department
  • Ensure seamless coordination of all operations within Airport

Education

Master's Degree - Business Administration

University of KwaZulu Natal, Graduate School of Business
Durban, SA
04.2007

Postgraduate Degree - Business Management

University of Natal, Graduate School of Management
Durban, SA
11.2003

Advanced Management Program Diploma - undefined

University of Natal, Graduate School of Management
Durban, SA
11.2002

Grade 12 - undefined

Risecliff Secondary School
Durban, South Africa
01.1987

Skills

Customer management skills

Certification

Academic Assessment Internal Verifier

References

Khadija, Jilani, +966 500 213937, Niagara College

ATTRIBUTES

  • A high standard of professionalism in my work
  • The ability to remain calm and objective in all situations
  • The ability to quickly identify and resolve client problems
  • Able to work autonomously and in a team environment
  • A good sense of humour and the willingness to be part of a team

Timeline

Guest Relations Management Lecturer

College of Excellence
06.2021 - 08.2021

Business Lecturer / Events Management

Niagara College
02.2018 - 07.2020

Teacher

Al Khaleej Training and Education
08.2013 - 02.2018

Training and Consulting

Connect the Dots Training and Consulting
06.2009 - 11.2013

VIP/Client Service Manager

Airports Company South Africa
09.1996 - 07.2008

Master's Degree - Business Administration

University of KwaZulu Natal, Graduate School of Business

Postgraduate Degree - Business Management

University of Natal, Graduate School of Management

Advanced Management Program Diploma - undefined

University of Natal, Graduate School of Management

Grade 12 - undefined

Risecliff Secondary School
Rookaya EbrahimBusiness Lecturer/ Teacher