Roodepoort Westrand
Summary
25 years of working experience in management, operations, finance & administration with a solid understanding of overseeing office/facilities management, administration & workflow duties through different roles & responsibilities.
Dedicated and technically skilled business professional with a versatile management support skill set developed through experience as an Office, Facility, Administration, Client Liaison, Marketing - Manager, including Accounting & Finance
Excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and the bottom line.
Offer good admin, marketing, accounting & financial skills.
Good overall Generalist in all departments
Overview
29
29
years of professional experience
Work History
Business Operations, Marketing, Office Manager & Sales Support Specialist
BMC Software
Sandton, JHB
01.2006 - Current
- Managing the office operational aspect of the organization and coordinating it with every department, organizing the storage of data, Source vendors/suppliers, working closely with HR/Payroll/Procurement/Marketing & Sales departments while handling details of a highly confidential and critical nature, Coordinate with the accounting team and carry out financial transactions, Record & Analyze sales & Commission figures for our region, Manage facilities within all departments, Organize office parties, excursions, and in-house activities, Organize induction and training sessions for the new employees, Assists in Employee visits diary, Provide administrative back-up for the sales team, Process P.O, Ensuring all documentation received from Partners are in adherence to SLA contracts, Expense claims, first point of contact for clients, vendors, opportunities etc…
- Results: Developed my own efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities
- Stepped in a Channel/Sales/Enablement/Marketing/EA role from time to time
- Developed a relationship with Banking Vendor for smooth processing & control of Corporate cards
- Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures
- Successfully coordinated travel/accommodation/itineraries for all employees for the BMC Day South Africa 2015
- Successfully stepped in as Exe Ass to VP for Sales EMEA in 2016 for 1 month, remotely
- Reduction of Marketing funds within local enablement by eliminating the vendor management fee
- Successfully assisting in Marketing Departing remotely for our region with high-level events i.e.: WLA Event 2018/ Gartner Symposium 2019 and various other smaller events & roadshows continuously over the years
- Assisted in the successful office move almost single-handed in 2017
- Training with New Hires in Business Development Representative role in 2020
- Various successful marketing events post-covid to date
- Mentorship with Marketing Lead for EMEA 2023-2024
Office Manager
Orange Press
Rivonia, JHB
01.2004 - 01.2006
- Served as a personal financial assistant to the Director, at the beginning handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience, Procurement, Maintenance, Distribution,, Management of Creditors & Debtors, Sales Order Processing, QA on all docs, Invoicing, Recons, PAYE, VAT, UIF payments, Petty Cash, Handling PD Cheques, HR related issues & Payroll processing, Manage office on day to day basis, Resolving queries from sales team/clients
- Results:
- Originally employed on a 2-week trial, I was made permanent on day 2
- Allowed to advise what salary I wanted by month 6
- Developed a workflow of Sales analysis of the team to incorporate commission values Implemented a Payroll system with VIP, self-taught on the software
- Created automated weekly reports that provided the company's financial status
- Developed a Distribution system
- Assisted in Production procurement & traffic dept from time to time
- Quickly became a trusted financial assistant to the company director/s, and staff and earned a reputation for maintaining a positive attitude and producing high-quality work.
Customer Care Agent
E-Centric
, JHB
01.2003 - 01.2004
- Inbound / Outbound Calls, Telesales, Customer Care
- Results:
- Learned about the Online Gambling industry and how easy it is to gain consumers
Client Liaison Manager
Norman Bissett & Associates
, JHB
01.2001 - 01.2003
- Managing Client Liaison Team - Liaising with Clients at Senior Level, Client reports, Management reports, QA on reports, Stats (departmental), Maintain Client Data-Base, Customer Service, Settlement Requests, Managing / Maintaining / Solving queries received from 31 Branches, Closure of Accounts, Continuous implementation of new Procedures / Policies / Standards for Clients / Staff / 31 Branches, Servicing Clients on all requests, Monitoring Customer Service Levels, Dealing with ADRA complaints, Dealing with irate debtors, Credit Bureau Listings & Removals, Collections, Tracing, Legal Correspondence, Project Planning, Administrating New Hand Overs Received from Clients, Liaising with finance department for clients payments, Ensuring all Client payments are per contract agreement, Monitoring Inbound and Outbound Calls
- Managing Data Team - Administrating Payments, Reconciliations, Data Capturing, Pay Over Queries to Clients, Passing Journals, Control of Receipts Received from 31 branches, Administrating errors
- Results:
- Engaged in getting to know the staff and their pains, a difficult task as I was young and working with senior individuals
- Built professional relationships to enhance productivity and motivation in staff Organized a weekend camp to build social responsibility for the company
- Motivated for salary increases of long-term employees and to get recognized for their efforts Schedule in-house training and allowed to recruit staff when required
- It was an eye-opener to a world that needs to not only look at increasing productivity/results for the organization but also be involved in the employees lives to a certain extent in order for the success of the organization
Client Liaison Manager
Munnik Basson & Dagama Attorneys
Randburg
01.2000 - 01.2001
- Contact Centre
- Managing 2nd largest Client Book, Consultation with debtors, Liaison with clients at senior level to get queries resolved, Debt collection, analyzing queries and deciding to summons, Credit Bureau updates and removals, Closure of accounts and administration duties, Legal Correspondence, Providing Settlements requests, Inbound and Outbound calls, Liaising with finance department for clients payments
TeleSales Consultant
Standard Bank Randburg & JHB
01.1998 - 01.1999
- Selling short-term insurance (Outbound Calls), Assisting with queries on current accounts of clients, Customer care
- Results:
- Experiencing Customer care, retention & reduction of clients, and how it affects business.
Customer Liaison Clerk
First National Bank
01.1997 - 01.1998
- Division)
- Liaison with Clients, Liaison with partners, Solving Queries, Sales support, Admin, Data Capturing, Closing of accounts, Inbound & Outbound Calls
- Results:
- Assisted in the transformation of points on credit card to rewards programme
- Offered to assist in any department where need be and was well liked by Dept Manager With perseverance and the right coach, one can get ahead in life
Project Administrator / Assistant
TSS Management Services
, JHB
01.2004
- The task of preparing schedules, reports on sites, QA, Site Preps, Confirmations of all court staff Compiling Sites Designs, Dealing with HoO at courts, Admin, compiling filing solutions, Scheduling Technicians and locating resources for Sites, Collating documentation for invoicing purposes
- Results:
- Relieved Project Manager from time to time
- Assisted in HR & finance duties, Timesheets for Salaries Stand in/ assisted in Logistics/travel allowances dept Assistant to Project director from time to time
- Automatically inherited a liking to the Office Manager keeping an eye on all departments
Corporate Account Manager
- ( Jnr Bookkeeper) Finance
- Debtors, Creditors, receiving money, Sheriffs correspondence, check banking & petty cash from cashier, VAT invoices, Bank / Account Recons, Client queries, Collection statistics, Data capturing, Managing RD & Post-dated cheques, Cams (bank) downloads, Processing of invoices for clients, Adhere to Law Society Rules
- Results:
- Quickly learned from Snr bookkeeper & always stayed close to General Manager – Finance to learn Assisted in QA on Invoices for Employees on a contract basis & payments to Exe for salaries or Withdrawals
- Decided to work Nightshift in call center to gain experience and assisted in Supervision thereof and locking up the company
- Always asked questions in different departments to gain knowledge
- Without hesitation, I jumped at the job opp to become a Client Consultant on the road, however not received, this did not demotivate me but motivated me to carry on with career growth
- Assisted in relieving the Cashier from time to time
Admin Clerk / Call Centre Consultant
First National Bank , First Direct
Randburg, JHB
01.1996
- Data capturing, Customer services, Opening of accounts, credit checks, Stats, Travel Insurance, queries, sales support, Inbound and Outbound Calls, Selling additional products to existing clients
- Results
Admin Clerk
- To supervisor of the Call Centre, I insisted on applying my vocal personality to the tele and became a Call Centre Consultant and excelled at it
- One is never too young to be an eager beaver
Education
BCom Marketing Management - undefined
current SACOB – Business Ethics (Complimentary Attendance Certificate) - undefined
DAMELIN- Business Administration & Management Certification - undefined
Diploma - undefined
on hold Level 1 - undefined
CIMA Chartered Institute of Management Accounting, NQF L5
MANCOSA - undefined
United Honoris Universities, RW Fick Senior Secondary School
Skills
Office/ Facility Managementundefined
Interests
Cooking, Baking and Swimming Enjoy watching movies and series in my spare time, Favourite TV Series
Game of Thrones, Vikings & Prison Break / Favorite Movies – Faceoff , Airforce One, John Wick
Timeline
Business Operations, Marketing, Office Manager & Sales Support Specialist
BMC Software
01.2006 - Current
Office Manager
Orange Press
01.2004 - 01.2006
Project Administrator / Assistant
TSS Management Services
01.2004
Customer Care Agent
E-Centric
01.2003 - 01.2004
Client Liaison Manager
Norman Bissett & Associates
01.2001 - 01.2003
Client Liaison Manager
Munnik Basson & Dagama Attorneys
01.2000 - 01.2001
TeleSales Consultant
Standard Bank Randburg & JHB
01.1998 - 01.1999
Customer Liaison Clerk
First National Bank
01.1997 - 01.1998
Admin Clerk / Call Centre Consultant
First National Bank , First Direct
01.1996
Corporate Account Manager
Admin Clerk
BCom Marketing Management - undefined
current SACOB – Business Ethics (Complimentary Attendance Certificate) - undefined
DAMELIN- Business Administration & Management Certification - undefined
Diploma - undefined
on hold Level 1 - undefined
CIMA Chartered Institute of Management Accounting, NQF L5
MANCOSA - undefined
United Honoris Universities, RW Fick Senior Secondary School
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