Ronnelle Kolbie

Work History

Bloomable PTY Ltd

Cape Town

08.2020 - Current

Innovative Policy Leadership: Developed and implemented progressive team policies to enhance efficiency and elevate the customer experience
Modern Communication Strategy: Leveraged contemporary channels like WhatsApp, email, phone, and live chat to establish a distinctive company tone
Developed and implemented business strategies to achieve business goals and stay competitive.
Efficiency Enhancement: Streamlined workflows and operational processes, including onboarding florist partners and corporate clients, as well as optimizing vendor payment methods
Key Account Success: Proactively managed key accounts for satisfaction and retention, identifying growth opportunities and adapting to evolving client needs
Developed and maintained relationships with customers and suppliers through account development.

Bloomable

Cape Town

07.2017 - 07.2020

Customer-Centric Engagement: Provided top-notch product knowledge and assistance through contemporary channels like email, phone, and LiveChat to ensure an exceptional customer experience
Agile Sales and Financial Management: Dynamically handled quotations, invoicing, and statements while actively promoting cross-selling opportunities
Managed financial flows with an adaptive approach to debtors and creditors
Florist Partner Relations: Fostered strategic partnerships by sourcing and onboarding innovative florist collaborators
Skillfully navigated proposals, aligning with progressive industry practices
Strategic Business Growth: Proactively contributed to business development efforts by expanding the client base, nurturing relationships, and delivering competitive quotes
Achieved results by securing orders and providing agile account management solutions
Market Intelligence: Stayed at the forefront of industry trends, technical advancements, and market dynamics to deliver informed solutions and capitalise on emerging opportunities
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

INTROSTAT

Cape Town

05.2012 - 06.2017

Sales Excellence: Consistently exceeded monthly sales targets by skillfully executing cold calling and daily telephone call goals, consistently ranking among the top 3 highest achievers
Database Expansion: Successfully expanded the customer database by an impressive 50% through innovative prospecting, relationship building, and effective communication strategies
CRM Mastery: Leveraged advanced CRM software (Maximizer) to meticulously update and manage the database, ensuring data accuracy and providing real-time insights for strategic decision-making
Profit-Oriented Pricing: Demonstrated expertise in product knowledge, enabling the development of winning pricing strategies
Presented compelling quotations and effectively negotiated with suppliers to maximise profitability and customer satisfaction
Customer-Centric Solutions: Excelled in understanding customer needs and preferences, consistently providing expert guidance and tailored solutions that exceeded customer expectations

Sahara Computers

Cape Town

09.2010 - 05.2012

Efficient Communication Hub: Managed a bustling switchboard equipped with 20 extensions, expertly handling 200-400 calls daily
Ensured seamless communication and timely responses, keeping our operations running smoothly
Exceptional Client Experience: Elevated the client experience by offering warm greetings and cultivating a professional atmosphere
The front office is your canvas, and you are the artist in creating memorable first impressions
Data Mastery: Administered and meticulously maintained precise customer and supplier databases using advanced software tools, including Excel
Your attention to detail ensures we have the right information at our fingertips
Versatile Support: Demonstrated adaptability and teamwork by assisting in the warehouse during peak periods
Your flexibility ensures that we meet client demands efficiently
Inventory Management Expertise: Led stocktaking and inventory management efforts, guaranteeing accurate records and timely stock replenishment
Your precision is the backbone of our inventory management.

On Site Trading

Cape Town

08.2006 - 09.2010

Effective Communication Hub Management: Successfully oversaw a bustling switchboard, demonstrating precision in call handling and consistently delivering exceptional customer service. These skills established a foundation for extraordinary client experiences.
Strategic Delivery Coordination: Managed delivery schedules with precision, ensuring both timeliness and unwavering accuracy in customer deliveries, aligning with our commitment to modern client satisfaction practices.
Efficient Data Administration: Proficiently administered customer and supplier databases, meticulously maintaining records with cutting-edge software tools, showcasing a keen eye for detail and data accuracy.
Inventory Optimization: Skillfully executed inventory control procedures, maintaining optimal stock levels to meet the demands of a fast-paced, contemporary operation.
Adaptable Multitasking: Demonstrated adaptability and multitasking prowess by providing versatile support in areas such as accounts management, registration, travel coordination, cost analysis, and streamlined filing system management.