Ronelle Sei
Channel Manager
Johannesburg
Summary
Knowledgeable and dedicated banking professional with extensive experience in banking industry.
Creative Channel and Product Manager well-versed in developing and implementing market initiatives in alignment with corporate objectives. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
18
18
years of post-secondary education
Work History
Channel Manager
Absa Corprate Investment Banking
Johannesburg
09.2022 - Current
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Facilitated channel engagement to support territory sales goals.
- Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
- Cultivated and developed strategic partnerships to build assigned territory.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Channel /Business Analyst
Absa Bank
Johannesburg
10.2012 - 08.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Surveyed clients to ascertain requirements and expectations for product.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
Specialist Channel Support Incident Management
Absa Bank
Johannesburg
01.2010 - 10.2012
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior System Advisor Team Leader
Absa Bank
Johannesburg
07.2008 - 06.2010
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
System Advisor Channel Helpdesk (CIBW)
Absa Bank
Johannesburg
12.2005 - 07.2008
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
HomeLoan Registration Consultant
Absa Bank
Johannesburg
06.2002 - 12.2005
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
Bank Teller
Standard Bank
Johannesburg
03.1995 - 02.2002
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Bachelor of Commerce Honours Degrees - Business Management
Regent Business School
Johannesburg 06.2021 - 07.2022
Bachelor of Commerce - Business Management
Regent Business School
Johannesburg 01.2018 - 12.2020
Advanced Business Analysis Program NQF 6 - Business Analysis
Faculty Training Institute
Johannesburg 01.2017 - 12.2017
Certificate Program NQF 5 - Business Analysis
Faculty Training Institute (FTI)
Johannesburg 01.2016 - 12.2016
Absa Management Program Certificate - Business Management
Gordon Institute of Business Science (GIBS)
Sandton 01.2011 - 12.2011
High School Diploma -
Oos Rand High School
Boksburg 01.1984 - 12.1994
Skills
Technical Support
Refrences
LOLAN MOODLEY
Absa LTD: Head Online Channels
+27 (0) 71 633 22 19
LUWELLEN SWARTZ
Absa Ltd: Channel Manager
+27 (0) 78 896 2717
ANNALIZA VAN DER MERWE
Absa Ltd: Channel Manager
+27 (0) 82 378 0858
HELENA MOLLENTZE
Absa Ltd: Specialist Manager
+27 (0) 82 469 6655
THABANENG THABO
Absa Ltd: Team Leader
+27 (0) 82 776 2263
NOREEN GROENEWALD
Standard Bank: Team Leader
+27 (0) 83 511 8829
Timeline
Channel Manager
Absa Corprate Investment Banking
09.2022 - Current
Bachelor of Commerce Honours Degrees - Business Management
Regent Business School
06.2021 - 07.2022
Bachelor of Commerce - Business Management
Regent Business School
01.2018 - 12.2020
Advanced Business Analysis Program NQF 6 - Business Analysis
Faculty Training Institute
01.2017 - 12.2017
Certificate Program NQF 5 - Business Analysis
Faculty Training Institute (FTI)
01.2016 - 12.2016
Channel /Business Analyst
Absa Bank
10.2012 - 08.2021
Absa Management Program Certificate - Business Management
Gordon Institute of Business Science (GIBS)
01.2011 - 12.2011
Specialist Channel Support Incident Management
Absa Bank
01.2010 - 10.2012
Senior System Advisor Team Leader
Absa Bank
07.2008 - 06.2010
System Advisor Channel Helpdesk (CIBW)
Absa Bank
12.2005 - 07.2008
HomeLoan Registration Consultant
Absa Bank
06.2002 - 12.2005
Bank Teller
Standard Bank
03.1995 - 02.2002
High School Diploma -
Oos Rand High School
01.1984 - 12.1994
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