Hi, I’m
Ronelle Maarman
Wine Advisor
Paarl,WC
Summary
Wine Sales Representative with a proven track record at Leopards Family Vineyard, excelling in customer service and territory management. Recognized for enhancing brand visibility and fostering customer loyalty through effective communication and problem-solving. Skilled in product presentation and complaint handling, consistently exceeding performance metrics and driving revenue growth.
Overview
5
years of professional experience
Work History
LEOPARDS FAMILY VINEYARD
Wine Sales Representative
11.2020 - Current
Job overview
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Worked closely with suppliers to ensure timely delivery of orders while maintaining high-quality standards throughout transportation process.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Paulus Joubert High SchoolPaarl, South Africa
High School Diploma
04.2001
Skills
Product presentation
Territory management
Customer assistance
Customer service
Problem-solving abilities
Complaint handling
Strong communication and interpersonal skills
Team leadership
Excellent communication
Decision-making
Cash handling
Self motivation
Team building
Computer proficiency and Microsoft office
Timeline
Wine Sales Representative
LEOPARDS FAMILY VINEYARD
11.2020 - Current
Paulus Joubert High School
High School Diploma
04.2001