Ronelle Lesley-Jade Williams
Incident Management Agent
Johannesburg
Work Preference
Summary
I am Ronelle Williams, I am a young and vibrant person. I am a committed and self-motivated individual. Being able to learn and adjust to new things is easy for me; perhaps it comes with my age, my drive to grow and enthusiastic outlook on life. Just like any candidate I can fill this vacancy however I offer something more: a drive for excellence, I’m not just giving lip to excellence, but I mean giving my all in everything I do. You will find that I have accumulated a lot of transferable skills that will be useful for me to carry out my duties. I believe the customer service skills I have acquired will assist me to carry out my daily tasks, according to the post’s requirements as I have learned to work efficiently under pressure with customers having to make decisions on the spot that will best suit both the company and the customer. I have also gained experience in the call center environment where by persuasive communication skills were used daily as well as time management and self-motivation this has helped to groom me into a goal-oriented go getter. These are only but a highlight of many of my skills that I can offer to the company. I hope you afford me the opportunity to work for you, live your brand and learn from the company and its people.
Experienced with incident management, ensuring timely and effective resolution of issues. Utilizes strong analytical skills and methodical approach to address and mitigate incidents. Track record of fostering collaborative environment and maintaining responsiveness to changing priorities.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Incident Coordinator
Altron Bytes Management Solutions
01.2020 - 10.2025
- Maintaining to Incidents and Macs logged by NEDBANK and closing them once they are resolved.
- Escalating unresolved macs to Service agents, FSM and RSM to get an ETA when it will be resolved.
- Updating Reports for Nedbank to advise them as to what is happening with calls and informing them that calls are resolved.
- Cancelling of calls that need to be canceled by the clients.
- Developed and implemented security protocols for Mac systems, enhancing data protection and compliance across the organization.
- Coordinated incident response efforts, leading to timely resolutions and minimizing potential security breaches.
- Conducted regular security audits of Mac environments, identifying vulnerabilities and improving overall system integrity.
- Trained and mentored junior staff on security best practices, fostering a culture of awareness and proactive risk management.
- Administered user access controls and permissions for Mac applications, ensuring compliance with security policies and regulations.
Security Administrator (Mac coordinator)
Nedbank Ltd
01.2019 - 01.2020
- View MACs logged onto the database under fixed networks.
- Replace old computer assets with new details.
- Link, create and delete IP addresses that are in use or not in use anymore.
- Making NTE spare if the assets are not using NTE in over 30 days or more make them spare and reuse the NTE terminals for new assets.
- Assist with calls.
- Closing of MACs once assets are being moved to different areas, these are for technicians to assist and call us for issuing new IP address and replacing of old and new assets.
- Maintenance of user accounts, profiles and network device configurations.
- Validate and process end user requests according to internal process.
- 14/01/2020 – got a permanent position at other company
Security Administrator (Mac coordinator)
Nedbank Ltd
04.2015 - 01.2016
- View MACs logged onto the database under fixed networks.
- Replace old computer assets with new details.
- Link, create and delete IP addresses that are in use or not in use anymore.
- Making NTE spare if the assets are not using NTE in over 30 days or more make them spare and reuse the NTE terminals for new assets.
- Assist with calls.
- Closing of MACs once assets are being moved to different areas, these are for technicians to assist and call us for issuing new IP address and replacing of old and new assets.
- Maintenance of user accounts, profiles and network device configurations.
- Validate and process end user requests according to internal process.
- Contract ended
Finance Call Centre Agent
ESKOM
07.2011 - 08.2014
- Position: General admin duties
- Duties: Stock taking, sorting, organising
- Filing and Capturing spread sheets of stock available
- Assisting with inbound calls from vendors that provide business to Eskom, vendor re-registration assistance, assisting with sending remittance advices and informing as to when payment will be made and when they should call back.
- Getting all relevant information on SAP.
- Assisting HR with payroll queries by providing them with their payslips, updating their details on the system.
- Contract ended
On Site Clerk
RECKITTS
10.2010 - 01.2011
- Opening of files
- Updating shipping register
- Contract ended
Learner ship
DHL
09.2009 - 09.2010
- Exports: Capturing the manifest of the shipment on the system
- Channels: Contacting the client for further information that they must provide us before releasing the shipment and informing them of the cost.
- Stops Department: Contacting the client and informing them of their shipment being stopped by custom official and what custom requires and the cost to get their shipment released and printing of documentation and giving it to customs.
- May 2010 Awarded a certificate in Aviation Security in the following SUBJECTS Introduction to Civil Aviation/Threat to Aviation/Airport Security/Access Control/Recognition of Weapon & Explosive Devices/Security Awareness Emergency Procedures in Accordance with Civil Aviation Regulations Part 109&110
- Contract ended
Index Clerk
FIRST NATIONAL BANK
04.2009 - 08.2009
- Capturing of chq and deposit slips from branches
- Contract ended
Processing Clerk
VIRGIN Home Loans (ABSA)
07.2006 - 10.2008
- Allocating of application.
- Capturing of applications on the intranet system, scoring of applications to get outcome, helping clients, Valuation request, confirming of employment, Phoning for outstanding documents from client, sending client outcomes SAP SYSTEM.
- Retrenched
Education
Diploma in Financial Accounting - Management 1, Concepts of Management computing
Lyceum College
12.2012
Certificate in Fleet Management - Short Term Rental Management, Motor Industry Market Analysis, Fleet Management Concepts, Organization Behaviour, Maintenance Management
Lyceum College
12.2009
Financial Advisory Intermediary Service (FAIS) - Financial Advisory Intermediary Service (FAIS) Achieved 59 Credits
Intec School of Insurance
01.2008
Certificate in study Technology - How to study
Church of Scientology
02.2006
Aviation - Generic Training/Management, Passenger Service, Passenger resources, Drill Card/Air Law & Safety Land, Survival/Ditching, Food Beverage, Aviation Medicines, CPR, Dangerous goods awareness, Safety Policy, Security, Grooming
Quantum Aviation Academy
08.2005
Health care - Care Worker, Health & Home Care/Frail Aids, Care for Elderly, Care for Disabled, Death & dying, Mentally handicapped Babies, Personal Care for Patients
Nido Private Health Clinic
05.2005
Call centre - Call Centre Communication, Data Capturing, Speed & Accuracy Typing
Skills Development Call Centre
02.2005
Matriculated - Afrikaans, English, Hotel & Catering, Travel & Tourism, Business Economics, Computer Typing
Jules High School
01.2004
Skills
SKILLS NON-COMPUTER
undefinedPERSONAL INFORMATION
- Name: Ronelle Lesley-Jade
- Surname: Williams
- Gender: Female
- Identity Number: 8607170185080
- Cell Number: 0791599148
- Address: 922A Jukskei Drive, Riverlea Extension, Johannesburg, 2093
- Email: Ronelle-williams@hotmail.com
- Dependants: 0
- Marital Status: Single
- Drivers Licence: Code 8
- Health: Excellent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Https://bold.pro/my/Ronelle-Lesley-Jade Willi...
- Https://www.linkedin.com/in/ronelle-williams-4085b6264/
Quote
Between two evils, I generally like to pick the one I never tried before.
Mae West
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Incident Coordinator
Altron Bytes Management Solutions
01.2020 - 10.2025
Security Administrator (Mac coordinator)
Nedbank Ltd
01.2019 - 01.2020
Security Administrator (Mac coordinator)
Nedbank Ltd
04.2015 - 01.2016
Finance Call Centre Agent
ESKOM
07.2011 - 08.2014
On Site Clerk
RECKITTS
10.2010 - 01.2011
Learner ship
DHL
09.2009 - 09.2010
Index Clerk
FIRST NATIONAL BANK
04.2009 - 08.2009
Processing Clerk
VIRGIN Home Loans (ABSA)
07.2006 - 10.2008
Certificate in Fleet Management - Short Term Rental Management, Motor Industry Market Analysis, Fleet Management Concepts, Organization Behaviour, Maintenance Management
Lyceum College
Financial Advisory Intermediary Service (FAIS) - Financial Advisory Intermediary Service (FAIS) Achieved 59 Credits
Intec School of Insurance
Certificate in study Technology - How to study
Church of Scientology
Aviation - Generic Training/Management, Passenger Service, Passenger resources, Drill Card/Air Law & Safety Land, Survival/Ditching, Food Beverage, Aviation Medicines, CPR, Dangerous goods awareness, Safety Policy, Security, Grooming
Quantum Aviation Academy
Health care - Care Worker, Health & Home Care/Frail Aids, Care for Elderly, Care for Disabled, Death & dying, Mentally handicapped Babies, Personal Care for Patients
Nido Private Health Clinic
Call centre - Call Centre Communication, Data Capturing, Speed & Accuracy Typing
Skills Development Call Centre
Matriculated - Afrikaans, English, Hotel & Catering, Travel & Tourism, Business Economics, Computer Typing
Jules High School
Diploma in Financial Accounting - Management 1, Concepts of Management computing
Lyceum College