Ronell Rees
PROPERTY RENTAL/ ON SALES
Cape Town
Summary
I’m currently seeking a full-time position within the property and rental industry, which would offer professional challenges and utilizing my interpersonal skills. I have excellent time management and problem-solving skills within the property industry, specifically as a Rental Administrator.
Professional rental representative with strong background in customer service and operations management. Skilled in coordinating logistics, managing reservations, and ensuring customer satisfaction. Known for effective team collaboration, adaptability in dynamic environments, and results-driven approach. Reliable and ready to contribute to high-performing team.
Overview
40
40
years of professional experience
1981
1981
years of post-secondary education
2
2
Languages
Work History
Group Rental Representative
Assist Group SA (Pty) Ltd
03.2020 - 11.2023
- Ensuring all rentals are being accounted for monthly, timeously communication with respective parties.
- Resolved customer disputes to maintain positive relationships and increase customer base
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants
- Placed sales calls and handled sales for incoming customer calls
- Screened customers by checking credit, employment and rental history to protect property owner investments
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights
- Collected rent and security deposits to provide timely payments to property owners
- Completed detailed assessments, effectively implementing comprehensive home consultation process
- Handled insurance and liability issues by coordinating with insurance companies and managing claims
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction
- Partnered with outside sales to identify critical accounts with growth opportunities
- Kept updated on property listings to provide prospective tenants with most current information on available properties
- Managed multiple tasks in high-volume environment
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences
- Responded quickly to customer inquiries, answering questions and offering insight into products
- Ad hoc requests
- Liase with all appointed Property Estate Agents regarding the On Sales of Properties..
- Supported marketing initiatives by participating in local events and developing targeted promotional materials for prospective clients.
- Increased customer satisfaction by providing personalized rental solutions and exceptional service.
- Processed rental transactions efficiently, ensuring accuracy in documentation and timely payment collection.
- Reason for leaving:Salary not being paid for lengthy periods
Rental Representative
Property Assist
02.2014 - 03.2020
- All Rental Management duties within the company, as well as administrative duties
- Resolved customer disputes to maintain positive relationships and increase customer base
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants
- Placed sales calls and handled sales for incoming customer calls
- Screened customers by checking credit, employment and rental history to protect property owner investments
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights
- Collected rent and security deposits to provide timely payments to property owners
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction
- Partnered with outside sales to identify critical accounts with growth opportunities
- Executed sales and marketing initiatives to increase revenue for company
- Managed multiple tasks in high-volume environment
- Helped train new staff on company policies, procedures and standards, boosting productivity
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Responded quickly to customer inquiries, answering questions and offering insight into products
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Reason for leaving: Company closed down
Receptionist/Rental Administrator
Saff Properties
02.2010 - 06.2013
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone, or postal mail
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of information regarding clients and company
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Assisted with onboarding new clients and securing paperwork completion
- Handled cash transactions and maintained sales and payments records accurately
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Scheduled office meetings and client appointments for staff teams
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Collected Rental payments, processed transactions and updated relevant records
- Reason for leaving: Owner retired and closed company
Manager
California Carpets
03.1984 - 02.2009
- Maximized performance by monitoring daily activities and mentoring workers on Flooring Fitters as well as Carpet Cleaners.
- Managing all new Insurance Claims as it comes in,ensure appointments are made with Home Owners immediately to access the damages on all flooring types.
- Preparing quotations on damages to any flooring to various Insurance Companies.
- Once approvals to proceed is received, appointments with the Home Owners are scheduled to ascertain their color of choice on various floorings.
- Appointment is then made after securing the supply of material from Wholesalers, with clients.
- Once Job card is signed off by the client, invoice is prepared and sent off to Insurance Company for payment.
- Assisted in organizing and overseeing assignments to drive operational excellence
- Working closely with various Insurance Companies in securing work on Insurance claims relating to all types of floorings
- Manage day to day operations
- Reason for leaving: Looked for opportunities within the property and rental industry
Education
National Senior Certificate -
Skills
Customer Relations
Rental Management
computer literacy
Microsoft Office
Ability to work effectively as a team member
Ability to perform under pressure
Identifies problems and recommends appropriate solutions
Resolves conflicts or differences
Negotiates appropriate solutions
Manage and supervise others effectively
Carries out work with due care
Being straightforward and honest in all business and professional relationships
Identifies and adequately responds to potential ethical dilemmas
Problem-solving
Health
Exceptional
Drivers License
None
Personal And Professional Skills
- Ability to work effectively as a team member and individually.
- Ability to perform under pressure.
- Identifies problems and recommends appropriate solutions.
- Resolves conflicts or differences and negotiates appropriate solutions.
- Manage and supervise others effectively.
- Carries out work with due care.
- Being straightforward and honest in all business and professional relationships.
- Identifies and adequately responds to potential ethical dilemmas.
Personal Information
- ID Number: 640117 037 4080
- Gender: Female
- Nationality: South African
Ethnicity
Colored
Timeline
Group Rental Representative
Assist Group SA (Pty) Ltd
03.2020 - 11.2023
Rental Representative
Property Assist
02.2014 - 03.2020
Receptionist/Rental Administrator
Saff Properties
02.2010 - 06.2013
Manager
California Carpets
03.1984 - 02.2009