Ronel Scheepers

• Spearheaded configuration of tailored solutions for clients within B2B and B2C environments, leveraging comprehensive Bank Integrations with major South African banks, effectively managing payment risk for G-PAY, a leading Fintech company.
• Led cross-functional teams in successful product launches, resulting in increased market share and strengthened client relationships.
• Orchestrated end-to-end management of customer integrations, ensuring seamless execution and delivery of projects.
• Fostered collaborative relationships with clients to gain insight into business needs and market dynamics, enhancing overall service delivery.
• Demonstrated adept budget management skills, optimizing resource allocation for cost-efficient project execution.
• Coordinated project planning and execution, facilitating effective communication and collaboration among team members and stakeholders.
• Provided comprehensive training to customers and staff through engaging presentations and demonstrations, fostering product knowledge and proficiency.
• Engaged closely with customers to understand their requirements and deliver tailored solutions, contributing to improved customer satisfaction.
• Established demo environments to showcase tailored solutions to potential clients, enhancing sales opportunities and client engagement.
• Ensured delivery of high-quality products by adhering to strict quality assurance standards and guidelines throughout the development lifecycle.
• Implemented marketing strategies to enhance company growth and visibility in the market.
• Optimized product efficiency by implementing agile methodologies and streamlining project management processes.
• Enhanced user experience through usability testing and iterative product design improvements based on user feedback.
• Documented user stories, specifications, and product features to effectively communicate requirements across teams and ensure alignment with project objectives.
• Evaluated sales performance, addressed customer concerns, and identified new opportunities to drive business strategy during monthly planning sessions.
• Streamlined the product development process for faster time-to-market and improved efficiency.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.

• Played a pivotal role in developing customized sales presentations tailored to individual client needs, resulting in elevated closing ratios and enhanced client satisfaction.
• Efficiently handled general inquiries from members, staff, and clients via various communication channels including mail, email, and fax, ensuring prompt and accurate responses.
• Provided invaluable support to the sales team by delivering timely updates on inventory levels, ensuring optimal stock availability to meet customer demands effectively.
• Collaborated closely with the design team to produce visually captivating promotional materials, effectively conveying product benefits and enhancing brand visibility.
• Orchestrated trade shows and events to showcase products, driving customer engagement and generating potential business opportunities.
• Managed procurement of marketing materials as per requirements, ensuring timely availability and cost-effectiveness.
• Proactively monitored customer reviews and swiftly addressed negative feedback, demonstrating a commitment to customer satisfaction and preserving the brand reputation.
• Assisted call-in customers with inquiries and orders, delivering exceptional customer service and resolving issues promptly.
• Displayed a keen willingness to learn and adapt to new tasks and skills, contributing to team efficiency and effectiveness.
• Supported sales and marketing teams in devising and executing marketing campaigns, driving brand awareness and customer acquisition.
• Maintained strict confidentiality of customer and business information to uphold data security and integrity.
• Arranged international travel logistics efficiently to facilitate business operations and engagements.
• Collaborated closely with the sales team to manage leads and assist with proposal development, facilitating smooth sales processes.
• Utilized Sugar CRM software to capture and process data, ensuring accurate and efficient management of customer information.
• Represented the organization at trade exhibitions, events, and demonstrations, effectively promoting products and building business relationships.
• Conducted rapid and accurate cost calculations and provided customers with quotations, ensuring transparency and facilitating informed decision-making processes.

• Actively participated in weekly team meetings, brainstorming sessions, and staff appraisals, contributing valuable insights and fostering collaboration.
• Maintained comprehensive documentation, meticulously detailing assignments, work in progress, and completed project milestones, ensuring clarity and accountability.
• Proactively generated leads through strategic phone calls, emails, and face-to-face interactions, effectively expanding the customer base.
• Conducted thorough proofreading of marketing collateral before printing to ensure accuracy and professionalism in content.
• Leveraged specialized software to capture and process data efficiently, facilitating seamless data management and analysis.
• Obtained quotes for marketing materials as needed, ensuring cost-effectiveness and timely procurement.
• Enhanced customer engagement by creating compelling content for email newsletters and blog posts, driving brand awareness and loyalty.
• Organized careful transportation of fragile stands from manufacturers to stores, ensuring product integrity and safety.
• Streamlined marketing processes through the implementation of project management tools and software, optimizing efficiency and productivity.
• Played a key role in successful product launches by coordinating promotional events and activities with meticulous attention to detail.
• Reinforced brand identity with consistent messaging across print, digital, and social media platforms, strengthening brand recognition.
• Facilitated cross-functional collaboration among marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines.
• Managed arrangements for expos, including administrative tasks, bookings, and stock management, ensuring smooth event execution.
• Arranged travel logistics, including flights and accommodation, to facilitate business operations and engagements.
• Represented the organization at trade exhibitions, events, and demonstrations, effectively promoting products and building business relationships.
• Conducted stock takes to maintain accurate inventory records and ensure optimal stock levels.
• Implemented a weekly project tracker to monitor project progress effectively, enabling timely adjustments and problem-solving.
• Held weekly meetings with Marketing managers to update project tracker and review progress, ensuring alignment with goals.
• Contributed to events team by organizing team-building activities and family days for their department, fostering team cohesion and morale.
• Provided accurate and rapid cost calculations and quotations to customers, facilitating informed decision-making processes.
• Tracked daily duties, blockades, and problems, proactively identifying and implementing solutions to ensure smooth operations.
• Cultivated and nurtured relationships with existing customers through regular meetings, telephone calls, and emails, enhancing customer satisfaction and loyalty.

• Provided comprehensive support to executive staff, including calendar management, meeting coordination, travel arrangements, and expense reporting, optimizing time utilization and efficiency.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry, ensuring seamless workflow and operational effectiveness.
• Received packages and documents, adhering to internal policies governing chain of possession and ensuring secure handling.
• Supervised office equipment maintenance to uphold continuous and uninterrupted operations, ensuring optimal functionality.
• Demonstrated strong problem-solving skills by actively listening, employing open-ended questioning techniques, and escalating significant issues to management for resolution.
• Implemented streamlined office operations, organizing and maintaining physical and digital filing systems to enhance productivity and accessibility of information.
• Spearheaded targeted PR initiatives to increase brand awareness, collaborating closely with marketing teams to ensure cohesive messaging and brand consistency.
• Facilitated internal communication, enabling efficient information flow among employees and departments.
• Produced and disseminated both internal and external communications to stakeholders, ensuring clarity and consistency in messaging.
• Contributed to photo and video production, undertaking visual and sound editing tasks to enhance multimedia content.
• Conducted market research to gather insights on customer opinions and preferences, enabling adjustments of plans to capitalize on current trends.
• Managed incoming calls effectively, directing them to appropriate departments and enhancing customer satisfaction with prompt and professional assistance.
• Upheld company image by providing friendly and professional assistance to visitors, clients, and vendors, contributing to a positive company perception.
• Managed crisis communications adeptly, mitigating potential damage to company reputation through timely and strategic responses.

• Implemented cost-saving measures and efficient inventory management strategies, resulting in increased store profitability and sustainable operations.
• Cultivated positive interactions with customers to build lasting connections and nurture relationships, fostering loyalty and repeat business.
• Efficiently managed purchasing, sales, marketing, and customer account operations, optimizing processes for enhanced efficiency and profitability.
• Enhanced customer satisfaction through comprehensive staff training in customer service and product knowledge, ensuring exemplary service delivery.
• Boosted sales performance by creating innovative visual merchandising displays and strategic store layouts, maximizing product visibility and appeal.
• Oversaw daily operations to ensure smooth functioning of the store, prioritizing cleanliness and safety for both customers and employees.
• Optimized purchasing processes by negotiating with vendors for better prices and favourable payment terms, driving cost savings and profitability.
• Addressed customer complaints promptly and professionally, resolving issues to uphold positive relationships and satisfaction levels.
• Organized and executed special events such as seasonal sales promotions to drive foot traffic and capitalize on sales opportunities.
• Mentored new hires during their onboarding process, equipping them with the necessary tools and knowledge for success in their roles.
• Fostered a positive work environment by promoting team-building activities and consistently recognizing individual achievements, enhancing team morale and cohesion.
• Developed strategies for attracting new customers by analyzing demographic data and implementing targeted marketing initiatives.
• Managed inventory control, cash control, and store opening and closing procedures, ensuring efficient and secure operations.
• Successfully managed store employees in a fast-paced environment through proactive communication and constructive feedback, fostering productivity and teamwork.
• Reconciled daily sales transactions to maintain accurate records and ensure financial integrity.

• Designed bespoke jewellery pieces for clients, fulfilling individual requests with precision and creativity.
• Increased sales by cultivating strong customer relationships and delivering exceptional service, resulting in heightened customer satisfaction and loyalty.
• Boosted store revenue through effective upselling and cross-selling techniques, maximizing sales opportunities and profitability.
• Enhanced customer satisfaction by providing personalized product recommendations tailored to their needs and preferences, fostering a positive shopping experience.

• Consistently met and exceeded sales targets, contributing to overall success and achievement of business objectives.
• Collaborated closely with team members to create a cohesive and efficient store environment, promoting teamwork and synergy.
• Implemented visual merchandising strategies to attract customers and drive sales, optimizing product visibility and appeal.
• Professionally handled customer inquiries, complaints, and returns, ensuring swift resolution and maintaining customer satisfaction.
• Processed transactions accurately and efficiently while delivering high-quality customer service, adhering to company standards.
• Participated in ongoing training sessions to stay updated on current products, promotions, and industry trends, enhancing product knowledge and sales expertise.
• Cultivated relationships with repeat customers, fostering long-term loyalty and contributing to brand advocacy.
• Supported store management with various administrative tasks, including scheduling appointments and updating client records, ensuring smooth operations.
• Provided exceptional after-sales support by following up with clients on purchases and promptly addressing any concerns or inquiries.
• Coordinated logistics and catering for meetings and sales events, ensuring seamless execution and customer satisfaction.
• Maintained merchandise inventory by stocking items, labelling clearly, and arranging them according to size or colour, ensuring a visually appealing and organized display.