Ronel Prinsloo
Key Account Manager
Pretoria,GP
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrating strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and a commitment to continuous learning and growth, ready to make a valuable impact in a dynamic work setting.
Overview
28
28
years of professional experience
Work History
Key Account Manager
BBF Safety Group
01.2021 - 06.2023
- Company Overview: (PPE Industry )
- External Sales
- Ensure the allocated inland sales budget is achieved each month
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Achieve the set number of end users visits per week
- Created sales forecasts to target daily, monthly and yearly objectives.
- Guide and mentor new KAM's on product knowledge and assist with joint end user visits
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Develop and train all internal sales representatives on safety footwear
- Strengthened client relationships through regular communication and effective problemsolving.
- Responsible for marketing products while ensuring that a high standard of professionalism and service is provided
- Liaise with direct manager ensuring product quality, market sector and product development information is relayed and recorded
- Market and Trade Intelligence
- Drive growth through developing existing end user business and identifying opportunities in new markets and sectors
- Report on competitor's activity as well as market trends and new business opportunities
- Conduct proper customer research through appropriate data sources e.g
- Annual reports, quarterly reports, internal publications, brochures, newsletters
- Ensure superior product knowledge to deal with authority on technical aspects
- Provide input into product development
- Customer Development and Services
- Assist KAM's with managing customer development to achieve positive growth by leveraging current relationship and developing a strategic business partnership with mutually beneficial long-term business strategies
- Pro-actively understand how our customers do business
- Find ways to contribute to their business strategies
- Recommend strategic-solutions to improve the way we do business where possible
- Ensure that the end user base is visited as per management agreed call cycle
- Ensure healthy customer relationships with the true decision-makers and affiliated staff
- Understand customers' business, its culture, financial position, competitive environment and future direction
- Provide and record all pipeline future business knowledge
- Differentiate oneself from his/hers competition by his/her professionalism, credibility and business ethics
- Promotional Activities
- Liaise with direct Management and Marketing Department regarding new product launches, plan and control promotional activity at the end user level
- Support special events/road shows with stock and promotional material when required
- Drive educational road shows at the end user on the right specifications and the basics of safety footwear
- Eg cleaning
- Create more awareness at the end user with our PPE products
- Operational Cost Control
- Control operational costs and expenditure within allowed / stipulated parameters
- Implement, monitor and advise customers on recommended retail pricing
- (PPE Industry )
- Reason for leaving: Sabbatical leave
Sales Executive
Khulanathi Black Ginger
05.2018 - 09.2020
- Company Overview: (PPE Industry)
- Achieve sales targets of company
- Develop action plans to achieve sales targets
- Ensure sales volume is at its maximum, maintaining product mix, and selling price
- Keep current with demand and supply of company's products/services, economic indicators, changing trends and its competitors
- Monitor cost in relation to prevailing competition, and consult with COO on cost targets
- Manage subordinate's performance and engagement
- Participate in market strategy building by providing useful information from sales activities
- Implement performance plans according to company procedure
- Embody company culture and maintain high sales employee engagement
- Operate as the lead point of contact for any and all matters specific to my customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders
- Identify and grow opportunities within the business and collaborate with internal sales team to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Manage the key accounts portfolio
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Build company customer base by identifying and approaching new potential customers
- Assisted internal sales staff with quotations on DEAR system
- (PPE Industry)
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Sales Representative
North Safety Products
03.2014 - 04.2018
- Company Overview: (PPE Industry)
- Prepare and develop a thorough understanding of key clients needs and requirements
- Negotiate contracts with clients and focus on preferred suppliers lists
- Develop and sustain solid relationships with key clients
- Address and resolve key client's complaints
- Act as the main point of contact between key clients and internal team
- Supervising account teams assigned to each key client
- (PPE Industry)
- Reason for leaving: Branch in Pretoria closed
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Consultant
EOH Recruitment Solutions
03.2013 - 02.2014
- Research and identify suitable job boards
- Create and post job advertisements
- Screen applications and resumes
- Conduct interviews
- Register candidates
- ITC checks
- Maintain good relationships with clients and relevant candidates
- Understand Clients and Candidates needs
- Give professional feedback to Clients and Candidates regarding job applications
- Visit business clients to establish and access working conditions
- Work towards KPI targets
- Prepare recruitment materials
- Understanding of sourcing and recruitment techniques
- Reason for leaving: Opportunity to pursue career in Corporate Sales in the PPE Industry
- Maximized customer retention by resolving issues quickly.
Estate Agent
M & T Development
06.2009 - 02.2013
- Sales and marketing of new developments
- Rentals of units
- Handling enquiries on cell phone from pamphlets and newspaper advertisements and replying on hits from website
- Qualifying of potential buyers and tenants
- Credit checks
- Gathering documentation required for loan approvals
- Monitoring of payments
- Running of sales office on the estate
- Marketing material to be updated, accurate and presentable
- Maintaining clean, presentable unsold units
- Show times and buyers appointments
- Inspections with buyers and tenants
- After sales service: Getting buyer into newly bought property-water and lights connection, estate entrance arrangements, rules and regulations explained, payment of levies to be arranged
Key Accounts Manager
The Human Edge Business Development Partner
02.2009 - 05.2009
- Cold calling to senior HR and Learning & Development decision makers in SA public and private sector organisations
- Effective questioning and active listening skills to establish a need for VITALSMARTS training
- Closing of sales telephonically, through the appropriate use of 'educational experiences' on offer, such as breakfast briefings, the Crucial Conversations book, case studies, web seminars, and other sales materials
- Cold calls to senior HR and Learning & Development decision makers in SA public and private sector organisations
- Effective questioning and active listening skills to establish a need for the VITALSMARTS training
- Reason for leaving: Pursued a career in the property industry and to obtain a NQF 4 Estate Agency Qualification
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
Estate Agent
M & T Development
06.2005 - 01.2009
- Sales and marketing of new developments
- Rentals of units
- Handling enquiries on cell phone from pamphlets and newspaper advertisements and replying on hits from website
- Qualifying of potential buyers and tenants
- Credit checks
- Gathering Documentation required for loan approvals
- Monitoring of payments
- Running of sales office on the estate
- Marketing material to be update, accurate and presentable
- Maintaining clean, presentable unsold units
- Show times and buyers appointments
- Inspections with buyers and tenants
- After sales service: Getting buyer into newly bought property-water and lights connection, estate entrance arrangements, rules and regulations explained, payment of levies to be arranged
- Reason for leaving: Was offered opportunity to gain valuable experience as a Trainer at THE HUMAN EDGE
Customer Services Manager
E2 SOLUTIONS
01.2002 - 12.2005
- Building of successful relationships within the medical / pharmaceutical industry
- Structuring of documents for organizations
- Gathering of valid content from Managers and Pharmaceutical Suppliers
- Establishment of registration and validation of support functions
- Responsible for training over 200 of AMPATH's Suppliers on our MYOrder system
- Weekly follow up on order to generating new content for every community
- Enable growth of E2Solutions in the health care industry
- Reason for leaving: Offered a new career at M&T Development as an Estate Agent
- Increased team efficiency through effective staff training and performance monitoring.
- Analyzed customer feedback data, identifying areas for improvement in policies or procedures.
- Reduced customer complaints by developing and enforcing service standards and protocols.
- Spearheaded the development of a comprehensive customer service training program, equipping staff with the tools needed for success in their roles.
- Mentored junior staff members on best practices in customer service management, fostering professional development within the team.
- Took ownership of customer issues and followed problems through to resolution.
Temp Recruitment Consultant
Technopark Personnel Group /TTT for Temps
01.2000 - 12.2002
- Recruiting of temp staff for clients
- Establish a strong client base / 5 clients per week
- Maintaining of client base
- Marketing of TTT for Temps to corporate clients
- Writing of advertisements in newspapers
- Interviewing of applicants
- Credit checking - ITC
- Office administration
- Updating of CV's
- Telesales for new business
- Capable of working in a team with or without managers
- Reason for leaving: Wanted to grow and expand a new career in the IT Industry
Assistant Membership Manager
Health & Racquet Club
01.1996 - 12.2000
- Public Relations
- Legal contracting
- Handling of sales contracts for individuals or Corporate i.e
- SANDF / TELKOM
- Support, motivate and manage Sales Team on a daily basis
- Daily telesales
- Cold canvassing for new business
- Targets achieved every month and best consultant
- Reason for leaving: Started a new career in the Recruitment Industry
Education
Grade 12 -
Waterkloof High School
01.1986
Certificate of Competence - Further Education and Training Certificate: Real Estate -Level 4 (NQF4)
SERVICES SETA
01.2009
Diploma - E-Commerce and Web Development
Hatfield Business College
11.2002
Diploma - Beauty Therapy
Kay Rive Health & Beauty Institute
01.1988
Skills
- Client Account Management
- Experienced with CRM Platforms
- Client Needs Evaluation
- Proven Track Record in Meeting Sales Quotas
- Customer Relationship Development
- Customer rapport
- Business development
- Needs analysis
- Strategic Account Management
- Proficient in Sales Negotiations
- Account presentations
- Excellent communication
- Effective Team Collaboration
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Team Guidance
- Self motivation
- Sales presentations
- Pipeline Optimization
- Accurate Sales Forecasting
- Brand representation
Extra-Curricular Activities
Golf, Gym, Composing Lyrics, Reading
Education
Waterkloof High School, 1982-1986, Grade 12 (Matric), English, Afrikaans, Mathematics, Business Economics, Accountancy, Economics, SERVICES SETA, 2009, Further Education and Training Certificate: Real Estate - Level 4 (NQF4), Hatfield Business College, 01/2002 - 11/2002, E-Commerce and Web Development, HTML, Visual Basic Scripting, JAVA Scripting, Frontpage, Dreamweaver8, Flash, Kay Rive Health & Beauty Institute, 1988, Diploma in Beauty Therapy, Anatomy, Physiology, Reflexology, Aromatherapy, Massage, Manicure/Pedicure / Facial
Dependants
None
First Language
Afrikaans
Cell Phone Number
082 4475497
Criminal Records
None
Computer Literacy
- MS Word
- Excel
- PowerPoint
- Outlook
- CRM System
- DEAR System
Personal Information
- ID Number: 681107 0259 084
- Health Status: Excellent (Non-Smoker)
- Gender: Female
- Nationality: South African
- Driving License: Code 08 - own vehicle
- Marital Status: Single
Timeline
Key Account Manager
BBF Safety Group
01.2021 - 06.2023
Sales Executive
Khulanathi Black Ginger
05.2018 - 09.2020
Sales Representative
North Safety Products
03.2014 - 04.2018
Sales Consultant
EOH Recruitment Solutions
03.2013 - 02.2014
Estate Agent
M & T Development
06.2009 - 02.2013
Key Accounts Manager
The Human Edge Business Development Partner
02.2009 - 05.2009
Estate Agent
M & T Development
06.2005 - 01.2009
Customer Services Manager
E2 SOLUTIONS
01.2002 - 12.2005
Temp Recruitment Consultant
Technopark Personnel Group /TTT for Temps
01.2000 - 12.2002
Assistant Membership Manager
Health & Racquet Club
01.1996 - 12.2000
Certificate of Competence - Further Education and Training Certificate: Real Estate -Level 4 (NQF4)
SERVICES SETA
Diploma - E-Commerce and Web Development
Hatfield Business College
Diploma - Beauty Therapy
Kay Rive Health & Beauty Institute
Grade 12 -
Waterkloof High School
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