Ronel Labuschagne

Accounts Receivable Assistant Manager

Ampath Laboratries

08.1999 - Current

Account Management: Oversaw accounts both nationally and internationally, ensuring compliance and effective collections across diverse markets.
Team Leadership: Supervised 2 Supervisors and 18 collectors, while mentoring 2 staff members, fostering a positive and productive work environment.
Revenue Collection: Responsible for collecting a minimum of minimum of R10+ million per month (R120+ million annually), consistently meeting and exceeding targets.
Customer Engagement: Conducted an average of 50 daily telephone calls (1,000+ calls per month; 12,000+ annually) to maintain client relationships and follow up on overdue balances.
Cash Flow Optimization: Enhanced cash flow by timely processing of hundreds of invoices monthly, ensuring smooth financial operations.
Process Improvement: Evaluated and refined collection strategies quarterly, implementing changes that reduced outstanding receivables by 15% year-on-year.
Record Management: Maintained detailed records of thousands of customer contacts annually, enabling efficient follow-ups and improved recovery rates.
Cross-Department Collaboration: Liaised with multiple departments to resolve account discrepancies, achieving a 95% resolution rate within agreed timelines.
Performance Metrics: Developed and monitored key performance indicators (KPIs), providing actionable insights that improved team productivity by 20%.
Agency Coordination: Partnered with external collection agencies, optimizing recovery of outstanding amounts and increasing recovery rates by 10–15%.
Audit & Reporting: Updated aging reports daily and created financial dashboards, improving visibility of receivables and supporting executive decision-making.
Issue Resolution: Verified and resolved client billing issues, reducing disputes by 30%.
Compliance: Processed incoming payments in strict accordance with financial policies, ensuring 100% audit compliance.